Account Manager (Kenya) - ING367 - Nairobi

Job summary

The account manager is responsible for closing potential leads via phone, ensuring clients receive exceptional service, and maintaining long-term relationships to maximize deposits, trading volume, and client satisfaction.

Responsibilities

• Educate clients about INGOT Brokers' account types, services, offers, and financial instruments
• Maintain strong follow-up with clients post-sale to ensure satisfaction, resolve issues, and encourage additional deposits and trading activity
• Close qualified leads through outbound phone calls using effective sales techniques
• Promote new features, new promotions, and updates to existing clients to boost retention and loyalty
• Track and meet individual KPIs and performance goals
• Collaborate with internal departments to ensure smooth onboarding and client experience

Qualifications

• 1+ year of experience in the financial industry OR
• 2+ years of experience in telesales or a sales-related role.
• Proficiency in English
• Excellent communication and interpersonal skills
• Strong sales and deal-closing ability
• Client-focused approach with high problem-solving capabilities
• Familiarity with trading platforms, account types, instruments, spreads, etc will be an advantage
• Comfortable with email, Excel, and using online platforms for communication and reporting
• Effective time management and organizational skills
• Creative thinking and a positive attitude
• Goal-oriented and self-motivated
• High energy and resilience under pressure
• Professionalism and accountability
• Team player with a collaborative attitude

Job description