Operations Manager - Nairobi
13 hours ago
Job description
We are an operations and supply chain advisory practice focused on helping beauty brands scale with discipline and reliability. We partner with high-growth consumer brands to strengthen operational infrastructure, improve margin performance, and ensure consistent product availability.
This is a fast-moving, execution-driven environment. The work is detail-oriented, hands-on, and accountability-focused.
Position Summary
The Manager of Operations is a highly hands-on operator responsible for ensuring clients have the right products in the right place at the right time. This role owns day-to-day supply and material planning, purchasing execution, vendor coordination, data accuracy, invoicing workflows, and alignment with logistics and fulfillment partners.
A core accountability of this position is maintaining inventory and safety stock targets while actively managing financial exposure. The role oversees purchasing and invoicing processes from internal review through executive approval and maintains the integrity of critical operational data, including item master records, BOMs, and product costs.
Success in this role requires strong analytical capability, comfort building and maintaining Excel-based planning and financial models, and the ability to operate effectively in capacity-constrained environments. The ideal candidate combines strong supply planning fundamentals with ownership, precision, and execution discipline.
Key Responsibilities
Operational Accountability
- Maintain inventory and safety stock targets while balancing product availability and inventory risk
- Facilitate regular cross-functional check-ins to align on priorities, risks, and constraints
Supply & Material Planning
- Manage end-to-end supply and material planning to support on-time, in-full product availability across channels
- Translate demand forecasts into supply plans and production schedules for components and finished goods
- Build and maintain Excel-based models to forecast supply, assess capacity, and analyze inventory positions
- Monitor safety stock targets and adjust plans as demand or capacity shifts
- Track packaging and artwork transitions to manage inventory exposure and avoid stockouts or excess
- Coordinate with Product Development and Marketing on launch timing and readiness
Purchasing, Invoicing & Financial Oversight
- Manage purchasing activities to ensure alignment with supply plans, budgets, and lead-time requirements
- Review purchase orders prior to executive approval, ensuring accuracy and completeness
- Oversee invoicing workflows, ensuring timely and accurate processing in coordination with Finance
- Track PO and invoice performance, pricing accuracy, and OTIF delivery
- Monitor budgets across contract manufacturing, components, and samples, flagging risks and variances
- Support end-of-month close by validating operational data, cost inputs, invoicing records, and inventory valuation
Vendor & Supplier Management
- Manage day-to-day communication with contract manufacturers and packaging suppliers
- Participate in regular supplier calls to track status, risks, and next steps
- Monitor and escalate capacity constraints in alignment with demand plans
Data Governance & System Accuracy
- Maintain accuracy of operational data including item master records, BOMs, costs, and supplier information
- Ensure system inputs support planning, forecasting, and reporting needs
- Partner with Finance to support accurate costing, reporting, and inventory valuation
- Validate new SKU setups, BOM changes, packaging updates, and system revisions
Logistics & Fulfillment Coordination
- Coordinate with logistics and fulfillment teams to align supply plans with warehousing and shipping requirements
- Anticipate downstream impacts of supply or capacity changes and support mitigation actions
- Maintain coordination across planning, procurement, invoicing, logistics, and customer service
Requirements
- Bachelor's degree in Supply Chain, Business Administration, or related field
- 8+ years of experience in supply chain or operations with a strong hands-on execution focus
- Advanced Excel skills supporting planning, forecasting, and financial analysis
- Experience with ERP or planning systems preferred (not required)
- Demonstrated experience in supplier coordination, capacity planning, and cost management
- Strong analytical and problem-solving skills in fast-paced environments
- Clear communicator with the ability to work cross-functionally
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