Customer Support Professional - Nairobi, Kenya - Liberty

Description

Company Overview

Liberty is a leading organization dedicated to delivering exceptional customer experiences. We are seeking an experienced professional to join our team as a Customer Support Professional.

Job Summary

We are looking for a skilled and dedicated individual to provide top-notch customer support and administration services. The successful candidate will be responsible for ensuring seamless customer engagement and satisfaction.

Key Responsibilities

• Guide and lead the team members to deliver products & services that meet and exceed customers' requirements.
• Ensure customers are satisfied with the company's service and maintain a strong working relationship.
• Handle clients throughout the implementation life-cycle accurately and promptly.
• Working with the management team in making some of the business decisions.
• Support the sales team in business acquisitions, planning, retention, and management.
• Develop and update client and administrative-related reports.
• Handle office tasks, such as filing, answering phone calls, and data entry.
• Handle the contracting process and maintain contracts up to date.
• Identify and resolve customer-related issues in an appropriate manner.
• Plan, order, and maintain officer supplies.
• Any other duties as assigned by the management.

Requirements

• At least 2 years of experience in customer service and administration.
• Good business acumen.
• Strong communication and interpersonal skills.
• Strong negotiation ability.
• Analytic ability.
• Good problem-solving.
• Should be highly organized.
• Working knowledge of computer applications.

Salary Information

The estimated salary range for this position is $60,000 - $80,000 per annum, depending on experience and qualifications.