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- Manage customer orders: entry and follow-up (local and export).
- Handle and respond to all customer requests
- Follow up back-orders and produce status reports
- Automotive telephone sales
- Handling very low level Technical enquiries on parts availability.
- Manage goods return process and credit requests
- Support sales and marketing in promotional activity.
- Data management (including electronic orders)
- Handle technical queries appropriately, including part number interpretation
- Corporate Audit Champion Automotive Aftermarket East Africa Region
- Internal Audit Champion Automotive Aftermarket East Africa Region
- Steering SGS for Automotive Aftermarket Test Reports East Africa Region
- Steering SGS for Automotive Aftermarket Bosch Statement of Registration East Africa Region
- Automotive Aftermarket Interface with KEBS for documentation requests East Africa Region
- Automotive Aftermarket Interface with KRA for TIMS Kenya
- Automotive Aftermarket interface with Bureau Veritas
- Any other duties that may be assigned
- Degree in supply chain / logistics or related field.
- Intermediate level MS Excel
- Vast exposure and drive for digitization.
- Customs and Foreign trade exposure.
- Logistical background.
- Computer literate, experienced in MS Office
- SAP knowledge experience is essential
- Good understanding of the supply chain processes
- Automotive parts sales experience an advantage
- Bosch Automotive product knowledge an advantage
- Strong team player.
- Mentor to others.
- Solutions driven.
- Strong Customer Service focus.
- Fluent in English (speak, read and write)
- Able to handle pressure – sense of urgency
- Good communication skills – telephone and e-mail
- Pleasant nature, reliable and able to mix with external parties
- Analytical and detail oriented.
- Demonstrate Leadership ability.
- Dealing with feedback from external parties
- Managing stakeholder expectations internally
- Balancing long lead time operational delivery with within the call center environment
- Managing tight delivery deadlines
- Project management
- Soft leadership topics
- Understanding West African & Central African trade and logistical markets as it relates to Customer behaviour and logistical requirements.
Junior Customer Supply Chain - Nairobi - Bosch Group

1 month ago
Description
Company Description
Senior Customer Supply Chain Consultant (Location: Nairobi)
Functional Area: Mobility Aftermarket.
Corporate success at Bosch is determined by innovation capability and an edge in know-how. Accept with us the challenge of new tasks by your willingness to permanently learn something new.
Robert Bosch East Africa is a growing business in the Bosch Group located in Nairobi, Kenya. We operate in the business divisions Mobility Aftermarket, Power Tools and Home Comfort.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives.
Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.
Join in and feel the difference.
Job Description
Your responsibilities:
Qualifications
Education:
Experience and knowledge:
Your personal characteristics and skills:
Additional Information
Major Challenges:
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