Customer Support Liaison - Nairobi, Kenya - Nexa solutions

Description

About Nexa Solutions:

Nexa Solutions is a dynamic and innovative company that values exceptional customer service.

Job Description:

We are seeking a skilled Customer Support Liaison to join our team. As the main point of contact for our clients, you will be responsible for handling inquiries, resolving issues, and ensuring an outstanding customer experience.

Key Responsibilities:

• Provide exceptional customer support via various communication channels.


• Respond to client inquiries in a timely and professional manner.


• Analyze and resolve customer complaints in a fair and efficient way.


• Collaborate with internal teams to ensure seamless service delivery.

Requirements:

• Excellent interpersonal and verbal communication skills.


• A proactive approach to solving customer-related challenges.


• A strong dedication to ensuring customer satisfaction.

About the Role:

This position plays a crucial role in building lasting relationships with our customers and enhancing their overall satisfaction with our services.

Estimated Salary: $60,000 - $80,000 per annum (dependent on location and experience).

What We Offer:

• A dynamic and supportive work environment.


• Ongoing training and development opportunities.


• A competitive salary and benefits package.

Contact Us:

Please submit your application, including your resume and a cover letter, to [insert contact information].