Senior Manager - Nairobi

Job summary

Architecting safety for 25,000+ field agents across five African markets. Building a safety ecosystem for 25,000+ field agents operating across five African markets—agents whose daily work is unlocking financial inclusion for millions.

Responsibilities

• Conducting systematic risk assessments across all five markets, identifying the highest-priority safety gaps and vulnerabilities.
• Designing grievance mechanisms that sales agents actually trust and use.
• Creating training programs that embed safety thinking into onboarding and ongoing development.
• Establishing quarterly OKRs that tie safety performance to business metrics.
• Implementing monitoring dashboards that give real-time visibility into safety metrics and emerging risks across the entire network.

Qualifications

• Extensive progressive experience building safety, compliance, or welfare programs in complex, multi-geography organizations—particularly in emerging markets or field-based operations.
• Deep subject matter expertise in gender-based violence prevention, field staff safety protocols, and crisis management, with demonstrable impact in high-stakes environments.
• Proven ability to design scalable operational frameworks, lead cross-functional stakeholder partnerships, and deliver measurable results in high-visibility environments.

Job description