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- Provide first-level support to enterprise system users and ensure timely issue resolution.
- Support onboarding and training of new staff on system usage.
- Log, track, and escalate issues using the ticketing system.
- Create and maintain user documentation and reference guides.
- Handle role assignments and access requests in accordance with policy.
- Participate in UAT and support system/module rollouts.
- Travel to country offices to deliver onsite support and training.
- Bachelor's in IT, Business Information Systems, Computer Science, or related field
- Certification in Microsoft Dynamics 365 or ERP systems
- ITIL Foundation or equivalent certification preferred
- Familiarity with ERP tools, Icertis, and ticketing systems
- Strong troubleshooting and diagnostics skills
- Understanding of business functions (HR, Finance, Procurement, Grants)
- Excellent communication and interpersonal skills
- 5+ years in enterprise systems support
- Experience working in multicultural, multi-country contexts
- Familiarity with Microsoft tools (Teams, SharePoint, Office 365).
Enterprise Systems Support Technician – Africa Region - Nairobi - Center for International Forestry Research (CIFOR) and World Agroforestry (ICRAF)
1 month ago
Description
User Support.
Training & Onboarding.
Issue Management.
Documentation.
Access Management.
Testing & Rollout.
Regional Support.
Requirements
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Social Development Specialist
Full time Only for registered members Nairobi
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Investment Officer
Full time Only for registered members Nairobi
-
Communications Assistant
Only for registered members Nairobi
-
Development Manager
Full time Only for registered members Nairobi
-
Refugee-Led Organizations Program Advisor
Only for registered members Nairobi
-
Finance Associate
Full time Only for registered members Nairobi
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Senior Consultant, Crisis and Security Consulting
Full time Only for registered members Nairobi
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Sales Consultant-Nairobi
Full time Only for registered members Nairobi
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Technical Director, One Health
Full time Only for registered members Nairobi
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consultancy - baseline survey on cyber crimes in east africa
OTHER Only for registered members Nairobi
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Anticipatory Action Program Officer
Freelance Only for registered members Nairobi
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Ending Violence against Women and Girls Financing Consultant
Part time Only for registered members Nairobi
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Consultant Partnerships
Freelance Only for registered members Nairobi, Kenya, The Republic Of
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Specialist, Client Management
Full time Only for registered members Nairobi
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Global Market and Product Management Manager
Full time Only for registered members Nairobi
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Feminist Economist – Sustainable Finance Specialist
Full time Only for registered members Nairobi
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Communications Assistant
VOLUNTEER Only for registered members Nairobi
-
Strategic Procurement Engineering Manager
Full time Only for registered members Nairobi
-
Advocacy & External Engagement Intern
Internship Only for registered members Karen, Kenya
-
Intersectional Pharmacist
Full time Only for registered members Nairobi
-
Inventory Manager
Full time Only for registered members Nairobi