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    Customer relations consultant - Nairobi, Kenya - Vitality group foundation

    Vitality group foundation
    Vitality group foundation Nairobi, Kenya

    2 months ago

    Default job background
    Posted by:
    Harry Daniels
    Harry Daniels

    Business consultant and a recruiter

    Remote job with geographical restriction Full time KSh20,000 - KSh30,000 per month Marketing / Advertising / Public Relations
    Description

    A customer relations consultant is responsible for managing the relationships between a company and its clients. They act as the primary point of contact for customers, assisting with inquiries, addressing concerns, and resolving any issues in a timely and professional manner.

    The job responsibilities of a customer relations consultant may include:

    1. Building and maintaining relationships with company clients by keeping in touch with them regularly, addressing their concerns, and providing them with solutions.

    2. Addressing customer inquiries by phone, email, or in-person, and providing relevant information about company products and services.

    3. Providing post-sale customer support and ensuring customer satisfaction by following up with customers to understand their experience, and by responding to their feedback.

    4. Collaborating with internal teams such as sales, marketing, and product development teams to understand customer needs and offer relevant solutions.

    5. Maintaining customer records, documenting interactions, and monitoring progress in resolving customer issues.

    6. Meeting customer service targets, delivering high-quality customer support, and driving customer loyalty.

    7. Conducting customer satisfaction surveys and reporting results to management to improve customer service.

    8. Keeping up to date with company products and services, as well as industry trends that may affect customer experience.

    9. Continually developing knowledge of best customer relations practices, and applying this knowledge to improve and grow the company's customer relations program.

    The ideal candidate for this role should possess excellent communication skills, be able to multitask, work well under pressure, and be passionate about delivering exceptional customer service. Additionally, candidates should have a minimum of a bachelor's degree or equivalent experience in customer service or a related field.

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