Credit Control Officer - Nairobi

Job summary

Responsible for managing the credit and collections process, ensuring timely and efficient collection of receivables, and minimizing financial risk associated with patient accounts.

Qualifications

• Bachelor's degree in Finance, Accounting or a related field
• Minimum of 3-5 years of experience in credit control, accounts receivable, or a similar role, preferably in a healthcare setting

Responsibilities

• Assess the creditworthiness of patients and third-party payers
• Establish credit terms for patients based on hospital policies and patient financial information
• Monitor patient accounts to ensure timely collection of outstanding balances
• Conduct regular reviews of overdue accounts and take appropriate actions to recover outstanding debts
• Prepare and distribute monthly aging reports to the finance manager and relevant departments
• Ensure accurate and timely billing of patient accounts
• Follow up with patients and insurance companies on unpaid or disputed bills
• Provide clear communication to patients regarding their financial obligations and available payment options
• Work with insurance companies to resolve denied or delayed claims
• Ensure proper documentation and submission of claims to maximize reimbursement
• Follow up on outstanding insurance claims and appeals
• Prepare and present regular reports on credit and collection activities
• Analyze trends and provide insights and recommendations for improvement
• Ensure accurate and up-to-date records of all credit and collection activities
• Ensure compliance with relevant laws and regulations related to healthcare billing and collections
• Identify and mitigate potential credit risks to the hospital
• Collaborate with the finance team to manage bad debt provisions and write-offs
• Maintain regular contact with patients to ensure timely payments and resolve any issues related to billing and collections
• Build and maintain strong relationships with insurance companies and other third-party payers
• Provide excellent customer service to patients and their families regarding their financial obligations

Job description