Ziya Khan

Delivered technical consulting to various high-profile FT100 customers, delivered technical training while at Bluecoat and Riverbed, involved in on-prem migration to WSS cloud (Symantec Proxy Cloud) for many of our customers, completed migration to Symantec DLP solution for our customers.

During last 3 years have been the Business Development Director at ABM Ltd. driving business initiatives to the companies co-operate clients within Kenyan and West Africa. Managing a team of 30 -35 people. ABM Ltd is the leader in Tonner Supplies, Printers and Multifunction Products both new and re-furbished in Kenya and Africa.  

ABM Ltd, Nairobi, Kenya                                                                                                                           Nov 2020 – Present 

Business Development Director

Business Development Director at ABM Ltd. driving business initiatives to the companies co-operate clients within Kenyan and West Africa. Managing a team of 30 -35 people, reporting directly to the board. ABM Ltd is the leader in Tonner Supplies, Printers and Multifunction Products both new and re-furbished in Kenya and Africa.  

Tufin, Israel/Reading                                                                                                                              April 2019 – Oct 2020

Technical Customer Success Manager                            

Responsible for building and maintaining long-term, results-driven relationships.  Focused on ensuring successful and ongoing operationalization of Tufin Software. As the Customer Success Manager/Engineer included working closely with Sales, DevOps, Product Management and Operations team to handle customer onboarding, training, initial order processing, billing issues, and support ticket resolution. Act as customer’s advocate into the Tufin organization. Running usage reports and summarizing these. Dealing with Customer accounts between $500K to $1 million.

NCC Group, Basingstoke/Manchester                                                                                                     Jan 2016-Mar 2019

Network Security Consultant

Responsible for Post-sales and Pre-sales, demonstrations of our solutions, Upselling, Upgrades, release management, trade fares, training and documentation. Main accounts with Tesco Group, Deloitte, Swatch, PWC and Vodafone Ghana/SA. Ensure proper requirements are gathered from Customers through initial workshops. QA to ensure that contracted products/services/terms align with customer expectations as they are implemented. 

Bluecoat, Farnborough/USA/Canada                                                                                                       Jan 2013–Jan 2016

Product Support Engineer

Provide Tier 4 Critical Support/Pre-sales/Professional Services for the range of Bluecoat products, Proxy, CAS, CASB, URL management, WSS (Bluecoat Cloud) and DLP.

Bachelor of Science: Mathematics, Statistics and Computing                                   Thames Polytechnic (now UCL) 1979-1983

HNC: Mathematics, Statistics and Computing