YVONNE Mideva

I am a customer service representative by profession and with 2years of experience,I have also been privilege to be a waitress at one time,then I became a nanny after that a cashier ,I have learnt a lot during those years ,I have done some mistakes I have improved very well in my career and also mentally, as I am a person who enjoys growth as you gain more knowledge and understanding of yourself and your surrounding.

OCTOBER 2019-DECEMBER 2019
Worked as a baby sitter at Radhika suri
Making sure the children are well educated
Make sure the children fulfill their daily duties
Educate the children each and every day.

JANUARY 2020-MARCH 2020
Worked as a waitress Rustic Pipe Bistro 
Providing details on the menu
Multi-tasking various front of the house and collecting bills
Providing excellent wait service to ensure pure satisfaction
Taking customers order and delivering food and beverages
Making menu recommendation 
Answering questions and sharing additional information with restaurant patrons

DECEMBER 2020-FEB 2021
Worked as a cashier at boishaki wine and liquor
Proving receipts to client 
Providing a positive customer experience with fair friendly and courteous service
Register sales on a cash register by scanning items
Resolving customers issue and answering questions
Buy purchases if need to

MARCH 2021-2021
Worked as a personal assistance at pure hijama clinic
Act as fist point of contact with customers
Providing blood disorder solutions such anemia
Create and distribute meeting minutes
Run business errands in the local area
Maintain business files

September 2022-JUNE2022
Worked at a call center ,call center international (cci)
Worked in an insurance company 
Taking outbound and  calls to and from customers
Answering questions from customers
Addressing any concerns they have 
Listening to customer needs or issue and providing helpful solutions to there problems
Selling the health insurance to seniors

JUNE2022- November  2022
Worked at a call center ,call center international (cci)
Worked in a groceries  company called instacart
Handling 3 chats at the same time from different customer
Knowledge on working with zendesk
Understanding customers wants and work on it 

From there I moved to the same company but a different one because the company was hosting many companies I moved to

DECEMBER 2022 

Working at a call center ,call center international (cci)
Working in a groceries  company called SHIPT
Handling In bound calls from the customers and also shoppers 
Understanding customers wants and work on it .

JULY 2019 –DECEMBER 2019
East Africa institute of certified , certificate in front office
Learnt front office operations, business development, client relations management , facilities management and it’s subsidiaries. Also learnt the principal of courier service, transport administration and office administration.

FEBURARY 2018-MAY 2018
Certificate in computer application wantech computer college
Learnt computer skills and digital data entry skill through programs such as excel and access

NOVEMBER 2017-JANUARY 2014
Attended dagoretti mixed secondary school-kenya certificate of secondary education

NOVEMBER 2013-JANUARY 2002
Attended kileleshwa primary school –kenya certificate of primary education