Winnie ADOYO

I am a confident and reliable individual with experience in customer service. I enjoy helping
clients and customers, I can solve any problems that I encounter. I am a good communicator both
on the phone, face-to-face, and via email. I work well under pressure and I love to keep myself
and my workflow organized. As an experienced customer service assistant, I take an enthusiastic
approach, combined with a friendly genuine dedication to customer satisfaction.

 Answering customer telephone calls promptly and improving on-hold wait times.
 Guaranteeing positive customer experiences by efficiently resolving customer concerns
and complaints.
 Creating strong value-added relationships with customers, driving business development
and profit potential.
 Assisting customers with varying questions using product knowledge and service
expertise.
 Documenting customer interactions and preparing paperwork for follow-up actions.
 Maintaining up-to-date knowledge of store payment, return, and exchange policies,
providing expert customer guidance.
 Adhering strictly to policies and procedures for continued company compliance.
 Providing warm, positive customer care from arrival to departure, encouraging return
visits and repeat spending.
 Providing support to customers, meeting the demands of fast-paced call center.

Graduate from Egerton University 

Bachelor of Procurement and Supply Chain Management.