About Winnie ADOYO:
I am a confident and reliable individual with experience in customer service. I enjoy helping
clients and customers, I can solve any problems that I encounter. I am a good communicator both
on the phone, face-to-face, and via email. I work well under pressure and I love to keep myself
and my workflow organized. As an experienced customer service assistant, I take an enthusiastic
approach, combined with a friendly genuine dedication to customer satisfaction.
Answering customer telephone calls promptly and improving on-hold wait times.
Guaranteeing positive customer experiences by efficiently resolving customer concerns
Creating strong value-added relationships with customers, driving business development
and profit potential.
Assisting customers with varying questions using product knowledge and service
Documenting customer interactions and preparing paperwork for follow-up actions.
Maintaining up-to-date knowledge of store payment, return, and exchange policies,
providing expert customer guidance.
Adhering strictly to policies and procedures for continued company compliance.
Providing warm, positive customer care from arrival to departure, encouraging return
visits and repeat spending.
Providing support to customers, meeting the demands of fast-paced call center.
Graduate from Egerton University
Bachelor of Procurement and Supply Chain Management.
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