Winnie ADOYO

 Answering customer telephone calls promptly and improving on-hold wait times.
 Guaranteeing positive customer experiences by efficiently resolving customer concerns
and complaints.
 Creating strong value-added relationships with customers, driving business development
and profit potential.
 Assisting customers with varying questions using product knowledge and service
expertise.
 Documenting customer interactions and preparing paperwork for follow-up actions.
 Maintaining up-to-date knowledge of store payment, return, and exchange policies,
providing expert customer guidance.
 Adhering strictly to policies and procedures for continued company compliance.
 Providing warm, positive customer care from arrival to departure, encouraging return
visits and repeat spending.
 Providing support to customers, meeting the demands of fast-paced call center.

Graduate from Egerton University 

Bachelor of Procurement and Supply Chain Management.