william macuga

Although I do not have any professional experience as a Frontend Engineer, I have been actively involved in software development for several years. During this time, I have worked on various personal projects, such as building web applications, creating responsive designs, and utilizing different technologies such as HTML, CSS, .Net core and JavaScript.

Through these experiences, I have honed my skills in frontend development and have become proficient in creating visually appealing and user-friendly interfaces. Moreover, my experience has taught me how to write clean, maintainable code and has given me exposure to various development tools and frameworks.

Elephant Healthcare Limited, Nairobi — Customer Success Coordinator 

September 2021 - June 2022 

Working across Kenya, from the remote regions of north-eastern and the urban areas within the Nairobi region, to introduce and support the adoption of the elephant primary care Operating system. This is by: 

• Project coordination with the development team. Conducting user interviews and identifying software lifecycle. 
• Conduct concept and usability testing and gather feedback. 
• Create personas through user research and data. 
• Work with UI designers to implement attractive designs 
• Communicate design ideas and prototypes to developers 
• Conduct facility assessments to identify departmental stations and network availability. 
• Provide support for facilities to actualize the adoption of the system. 
• Identify and translate user needs into product solutions. 

Retriever Limited, Nairobi — IT Support Technician /Executive Account Manager 

August 2017 - August 2018 

• Collaborate with colleagues to deliver exceptional results. 
• System, software, and hardware configuration of tracking units.
• Communicate with internal IT teams to resolve technical dependencies during Installation. 
• Solved client problems by performing remote demonstrations, troubleshooting services, and systems deployments and configurations.  
• Successfully identified potential enhancements to current systems that improved IT system efficiency and reliability. 
• Created a google web form for clients to log issues, providing a reliable. system to solve and log client issues

United States International University of Africa, Nairobi — technician Intern 

May 2016 - October 2016 

• Technical assistance all-round the institution, from classrooms to offices. 
• Ensured the smooth running of schools’ ICT systems by performing regular upgrades and backups. 
• Improved efficiency by Managing the setup of new user accounts within the school and         providing access to all relevant software, completing as instructed by management. 
• Managed the installation and configuration of newly developed and secure computer hardware. 

Kenyatta University, Nairobi— Bachelor of Science in Computer Science Sep 2013 - dec 2019