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Wendy Mwangi

Wendy Mwangi

Customer Experience Specialist

Customer Service / Support

Nairobi, Nairobi Area

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About Wendy Mwangi:

Customer Service Representative with over 3 years of experience delivering high-quality support to both international and domestic clients. Skilled in conflict resolution, multi-channel communication (email, phone, and chat), and maintaining high customer satisfaction ratings. Proven ability to adapt to diverse cultural expectations and manage complex inquiries with professionalism and efficiency.

Experience

Experienced Customer Service Representative with over 3 years of expertise managing diverse portfolios for both international and local clients at both CCI and Nakama Tech. Proven track record of maintaining high satisfaction ratings through professional multi-channel support (phone, email, and chat) and efficient conflict resolution. Skilled in navigating cultural nuances and utilizing CRM tools to deliver streamlined, high-quality service and exceed performance targets.

Education

Certificate in hospitality management 

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