Vivian Okoth

As a result, driven and diligent professional in Customer Experience and Care, I have acquired comprehensive knowledge and experience in implementing excellent Customer Experience and Care structures to ensure customer satisfaction and retention.by ensuring effective and meeting performance, quality, and customer care targets. Some of the roles I have been able to undertake include provision of delightful customer service, resolving customers issues by escalating to relevant departments, follow up on customers issues to provide solution within the time frames. Moreover, I am an effective communicator and relationship-builder that gathers and imparts information effectively across all management and discipline levels and engenders a collaborative spirit, consistently resulting in extraordinary outcomes. My focus is to secure a management position in customer experience and care where I will successfully apply my skills, knowledge and expertise in improving structures and systems in Customer Experience and Care to ensure they operate effectively for maximum customer satisfaction and retention. 

Customer Experience executive

Multichoice Kenya

3years 

Jomo kenyatta University of Agriculture and Technology, main campus

Business Information Technology 

Credit -Diploma