Vionna Grace Gaceri

A well-organized, self-assured, courteous, and outspoken young lady who can work alone or in groups. I am a dedicated and sincere individual that accepts full responsibility for the task and circumstances that have been assigned to me. I believe that time management is the key to being efficient. New challenges push and encourage me, allowing me to perform at my best and offer significant value to the firm. Some of my strongest qualities include excellent communication and creativity.

Telesales Executive

Sendbox Technologies (2nd September 2022 to present)

Sendbox is e-commerce fulfillment for merchants and customers who participate in e-commerce using channels like Instagram, Facebook and WhatsApp.

Responsibilities 

• Enter and update client information. 
• Handle complaints to protect the company's reputation 
• Maintain sales records and make useful notes.
• Monitor and record calls
• Accurately take and process orders
• Ask questions to understand customer requirements and conclude transactions

Fulfillment Telesales Specialist

Sendy Limited (1st April 2022 to 1st September 2022)

Sendy is a tech company that builds fulfillment infrastructure for e-commerce and consumer brands.

Responsibilities

• Ask questions to understand customer requirements and close sales 
•  Enter and update customer information in the CRM system 
•  Take and process orders in an accurate manner
•  Handle grievances to preserve the company’s reputation 
• Keep records of sales and note useful information.
•  Track and document calls 
•  Prepare and present achievements and KPIs

Marketing intern

Sendy Limited (17th November 2021 to 31st March 2022)

Sendy is a tech company that builds fulfillment infrastructure for e-commerce and consumer brands.

Responsibilities

• Contact potential customers to inform them about a product or service using scripts. 
• Answer questions about products or the company 
• Ask questions to understand customer requirements and close sales 
• Direct prospects to the field sates team when needed 
• Enter and update customer information in the database 
• Take and process orders in an accurate manner 

Finance Intern

Guo Feng Limited Nairobi (19th January 2021 to 31st July 2021)

Guo Feng is a Chinese company based in Nairobi that imports, assembles and sells electric scooters, electric tuktuks and electric sewing machines.

Responsibilities

• Preparing the monthly payroll.
• Keeping track of inventory.
• Preparing books of account.
• Generating and analyzing reports.
• Taking notes during meetings.
• Preparing statements. 
• Entering data. 
• Assisting with audits.
•  

Sales Girl

Kiwama Limited – Nanyuki January 2017 to April 2017

• Kiwama limited is a company based in Nanyuki that produces and sells dairy products.

Responsibilities

• Sales.
• Marketing.
• Recording books of account.

Bachelor of Commerce - Finance option– Catholic University of Eastern Africa (2017 - 2021)

Certified Public Accountant – Intermediate level 1

Computer packages –Northwood Collage (2017)

Kenya Certificate of Secondary Education – Kaaga Girls’ High School (2013 -2016)

Kenya Certificate of Primary Education – PCEA Girls’ Nanyuki (2010 – 2012)