Victor Njuguna

AREAS OF EXPERTISE 
-IT service management based on ITIL principles 
-Microsoft Office 365, OneDrive , Microsoft Teams 
-Microsoft Azure 
-Project execution and Deployment 
-Linux based server administration
-Windows-based server administration, and system hardware. 
-Microsoft Dynamics CRM
-Technology Specialist,SQL
-Technology Specialist Sharepoint 
-Microsoft Dynamics CRM installation & Configuration.
-Technology Specialist, Business Desktop Deployment Solution A
-IBM Lotus Domino Deployment
-Evault Remote Backup deployment expert

• Orchestrate the implementation of various in-flight projects at the site to ensure successful delivery
• Provide technical recommendations to MyPGS Leader to identify impact to site and user experience
• Owning “day-to-day” user escalations for service delivery of Customer Care /Executive Care / PC Services
• Provides end-to-end oversight and direction of IT operations at a site lever (IT changes and communications) supporting P&G IT while “Connecting the Dots” amongst the performers improving site and employee experience, supporting and deployment of windows server systems, LAN/WAN, Microsoft Office 365, MS Teams, SharePoint and OneDrive
• Daily IT operations applying ITIL principles, analytical, infrastructure and end user communication Skills