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Nairobi
Victor Njuguna

Victor Njuguna

IT Professional

Technology / Internet

Nairobi, Nairobi Area

Social

About Victor Njuguna:

AREAS OF EXPERTISE 
-IT service management based on ITIL principles 
-Microsoft Office 365, OneDrive , Microsoft Teams 
-Microsoft Azure 
-Project execution and Deployment 
-Linux based server administration
-Windows-based server administration, and system hardware. 
-Microsoft Dynamics CRM
-Technology Specialist,SQL
-Technology Specialist Sharepoint 
-Microsoft Dynamics CRM installation & Configuration.
-Technology Specialist, Business Desktop Deployment Solution A
-IBM Lotus Domino Deployment
-Evault Remote Backup deployment expert

Experience

  • Orchestrate the implementation of various in-flight projects at the site to ensure successful delivery
  • Provide technical recommendations to MyPGS Leader to identify impact to site and user experience
  • Owning “day-to-day” user escalations for service delivery of Customer Care /Executive Care / PC Services
  • Provides end-to-end oversight and direction of IT operations at a site lever (IT changes and communications) supporting P&G IT while “Connecting the Dots” amongst the performers improving site and employee experience, supporting and deployment of windows server systems, LAN/WAN, Microsoft Office 365, MS Teams, SharePoint and OneDrive
  • Daily IT operations applying ITIL principles, analytical, infrastructure and end user communication Skills

Education

  • User support professional (u.s.p) computer, IAT Campus, nairobi
  • Microsoft Certified Technology Specialist – Active Directory and Network Infrastructure
  • Microsoft Certified Technology Specialist – Dynamics
  • Microsoft Certified Technology Specialist
  • IBM Lotus Associate System Administrator (IBM) Lotus Domino
  • Microsoft Certified System Engineer (MCSE) 
  • Microsoft Certified Professional (MCP)
  • Certified VUE Test Administrator (VUE)
  • International Computer Driving License (ICDL)
  • ITIL®v3 2011 Foundation certificate in IT Service Management
  • Diploma in computer electronic

 

 

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