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Victor Kandie

Victor Kandie

End User & Systems Support

Technology / Internet

Nairobi, Nairobi Area

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About Victor Kandie:

                · Level I & II Support Engineer offering IT Technical & End User Support services to Airtel HQ

         employees by phone, remote assistance, mail, visiting physically or by zoom.

                        ·     Configure and support users on skype for business microsoft teams and zoom.

  •         ·  Install, configure and deploy of OSs on new & refurbished workstations using the company Image.

              ·               Support and administer the Active Directory users and Organizational units e.g. Account and Mailbox

         creation, deletion, password reset, Shared folders rights & permissions etc.

              ·               Monitor network to ensure network functionality and availability to all system users.

  •         ·  Ensure computer is set up prior to new hire start date and any related moves.

        ·    Handle the relocation of computer equipment as a result of office or personnel changes.

              ·  Configure Windows Servers and PCs to the domain as per IT policies.

              ·  Install, troubleshoot, diagnose, update and repair IT equipment e.g.

            PCs, Servers, Network devices etc. or escalating to the vendor in cases of warranty.

                        ·     Preventive maintenance on PCs, Servers & other IT related peripherals.

        ·  Troubleshoot and configure Outlook/Mails on client PCs, Macbooks, ipads & Smartphones using MS

         Outlook exchange and Office 365.

  •         · Maintain the IT inventory which include Hardware & Software in stock and the ones in use.

              ·  Work with ISP and other outside vendors to ensure continuous operations.

              ·  Identify and procure the purchase of IT Hardware, software & spares.

              ·  IT trainings, orientation to new joinees and existing employees on internal applications and IT security policies.

              ·  Install and monitor antivirus software and virus definitions on PCs and servers & ensuring they are up

         to date.

  •         ·  Ticket raising, allocation, monitoring & resolution using Jira ticketing and helpdesk tool and

         Ensuring SLA adherence.

                        ·     Cisco IP Phones management, configuration & other related support.

              ·  Install, maintain, and troubleshoot printers as well as manage repairs & toner requests.

              ·  Support and maintain the company network, access points & distribution/Server rooms.

              ·  Setup and support audio/visual equipment for presentations, conferences and trainings on and off site.

Experience

More than 9 Years in End User & IT Systems support, Windows 7, 8, 10, 11, IOS & Linux.

5+ years knowledge on Zoom, Microsoft Office 2007, 2010, 2013, 2016 & Microsoft 365 Support.

5+ years knowledge on Windows Server 2012 and 2016.

Cisco Meraki network infrastructure support.

Education

Bachelor of Science in Information Technology

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