Vera Ochola

A Certified Cusomer Service Agent

WORK EXPERIENCE
August 2020-May 2021
Sibasi Limited
Data Analyst Intern
Duties: -
• Interpreted data, analyzed results using statistical techniques, and provided ongoing reports.
• Developed and implemented databases, data collection systems, data analytics, and other 
strategies that optimize statistical efficiency and quality.
• Acquired data from primary or secondary data sources and maintain databases/data systems for 
easy accessibility in the future.
• Identified, analyzed, and interpreted trends or patterns in complex data sets.
• Filtered and “cleaned” data by reviewing computer reports, printouts, and performance 
indicators to locate and correct code problems.
• Worked with management to prioritize business and information needs Locate and define new 
process improvement opportunities.
November 2019- July 2020
International Transformation Foundation
IT & Development Assistant
Duties: -
● Designed the Organization's publications such as banners, posters, and brochures
●Conducted the 1 slum 100 computers project Computer training in the slums and helped the 
young people learn computer skills
● Offered help desk support to workmates within the office and contributed to any technical
issues when called upon.
●Conducted regular hardware maintenance of the machines in the office and any network 
configuration issues.
● Directed the strategic plans for the ICT development of the organization.
July- October 2018 
Inteligen Infosys Limited
ICT Intern
Duties: -
● Assisted in the designing and analyzing and developing of the Information system.
● Assisted in the planning of projects and workshops that were being conducted in the office.
● Assisted in the management of the organizational database by removing erroneous and 
redundant data.
●Performed regular security checks of the company's system Writing of reports.
May-August 2015
Ministry of Public Service Nakuru County
ICT Intern
Duties: -
• Resolved hardware and software problems encountered by workmates in the office.
• Conducted upgrading of hardware/software of the machines in the organization.
• Ensured I conducted security check-ups of computer systems through installation and 
configuration of ant viruses.
• Conducted on-site support to users on matters of ICT Managing the Local Area Network 
within the organization.

EDUCATION BACKGROUND AND PROFESSIONAL DEVELOPMENT
January-February 2022
Generation Programme Kenya
Certificate in Digital Customer Service
September 2015- November 2018
KCA University
BSc in Information Technology
January 2014- November 2015
KCA University
Diploma in Information Technology
September - December 2013
KCA University
Certificate in Information Technology
February 2009- November 2012
ST. George's Girls Secondary School
Kenya Certificate of Secondary Education