valentine atieno

An Human Resource by profession,  Determined, Hardworking and Go-getter

Human Resource and Operations Assistant | Jowash Credit Limited

January 2022 - December 2022 

Role Responsibilities 

1. Planned and implemented recruitment.
2. Assisted with Improving and realigning HR training programs based on feedback, observation, and current industry trends.
3. Maintained accurate and current employment records for all positions and team members.
4. Met with new employees to conduct orientation and onboarding sessions.
5. Manage recruitment and vacancies
   • Identify and Screen Potential Candidates
   • Conduct and Support interviews
6. Created fun and employee-focused events to boost morale and maximize retention.
7. Scheduled interviews with management teams.
8. Screened and pre-interviewed candidates referred for hiring consideration.
9. Proactively meet the HR needs of personnel across different departments.

Human Resource Trainee | University of Nairobi (Main Campus) 

February 2021 - May 2021

Role Responsibilities 

1. Assisted with preparations of plans, policies, documents, and reports.
2. Prepare Reports and Presentations to support Internal audits. 
3. Maintain employee records and ensure alignment of employee benefits, conduct & performance, and terms of service. 
4. Evaluated human resource trends to inform senior managers on applicable, relevant strategies to improve the department.
5. Support in the performance evaluation process.

Administration, Operation, and Sales Executive 

M$E Sportswear

March 2018 - September 2018   

Role Responsibilities 

1. Administration 

• Evaluated training needs and conducted performance reviews to drive staff development.
• Tracked received and reconcile materials orders.
• Prepared miscellaneous letters, memorandums, and emails.
• Explained HR policies and procedures and answered employee questions.
• Planned, developed, and administered recruitment and retention programs. 
• Trained new employees regarding sales tactics, product features, and customer engagement.

1. Operations 
2. Scheduled shifts to minimize labor costs and drive productivity 
3. Maintain daily productivity records.
4. Monitor employee relations and supported harmonious work culture through effective conflict resolution
5. Prepared and reviewed operational reports and schedules to establish accuracy and efficiency.
6. Coordinated and supervised team member activities to ensure expectation alignment.

1. Sales and Customer Engagement
2. Identified client needs and made suitable product and services recommendation to meet requirements.
3. Kept records of sales related activities and transactions.
4. Provided customers with clear understanding of charges, billing, and price changes.
5. Used creative sales techniques to find and develop relationships with prospective customers.
6. Planning and goal-setting for future periods.

Realized upselling opportunities to boost sales revenue

• Diploma in Human Resource Management 

Kenya Technical Trainers College 2018 - 2021         

• Digital Literacy Training 

Kibera Town Centre 2018   

• Sales and Management Financial Services Course

Generation Kenya February 2018 -March 2018 

• Kenya Certificate of Secondary Education

Makivenzi Girls Secondary School 2014 - 2017