Trusilla Charles
Customer Service / Support
Services offered
Highly skilled and results-driven Communication and Media graduate with extensive experience in various communication roles. Possessing a solid foundation in communication theory, strategic planning, and media production, coupled with hands-on experience in diverse communication settings. Adept at crafting compelling messages, developing communication strategies, and engaging with diverse audiences. Proven ability to effectively leverage traditional and digital media channels to deliver impactful communication campaigns. Strong interpersonal skills, team collaboration abilities, and a passion for fostering meaningful connections through effective communication.
Experience
Marketing Agent, DSTV and GOTV Company Nakuru, January 2019 to May 2019
- Collaborated with cross-functional teams to create engaging and persuasive content for various marketing materials, resulting in increased brand visibility and lead generation.
- Crafted and executed strategic corporate communications strategies, delivering impactful B2B content and effectively overseeing company database management.
- Developed and implemented comprehensive internal communication plans, successfully fostering a culture of transparency and collaboration within the organization.
- Led crisis communication efforts, swiftly and effectively managing communication during sensitive situations, resulting in maintaining a positive corporate image.
- Orchestrated a remarkable surge in the weekly e-newsletter's subscribers, elevating its reach to an impressive 2000+ individuals.
Education
- Laikipia University - Holder of a Bachelor of Arts degree in Communication and Media
- Nyabururu Girls High School - Acquired a Kenya Certificate of Secondary Education
- Undertook Ajira Digital Training on Data Entry, Digital Marketing & Virtual Assistant
- Currently undertaking a Data Analysis Course on Alison
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