Truphena Wanjiku

Aside from being a customer service officer, am an excellent administrator and I embrace diversity and
inclusivity of all people in the organization and beyond. Through this opportunities, I have gained more knowledge
on stakeholder engagement, high level of interpersonal and communication skills including influencing and
negotiation, content mapping and management using digital tools, innovative and systems thinking skills in
addressing issues and generating ideas, working in a networked structure with local and international teams.
I am confident that my academic training and experience make me an excellent candidate for the Community Relations 
Manager. I am eager to bring my expertise to your team and contribute to the success of
your organization. I welcome the opportunity to discuss this position and my qualifications with you further. 

 Worked as a Customer Service and Waitress at Kuki-Fri since October 2022, where I managed large amounts of incoming phone calls, identified customers' needs, generated sales leads, and built   sustainable relationships with customers.

 Data Analyst Intern at Sama Source Inc, a Customer Service/Sales Agent at Evercom Communication and Technology, and a Sales Agent at Corporate Insurance Company Limited.

 Holds a Bachelor of Science in Business Administration (Procurement) from Kiriri Women's University of Science and Technology, Nairobi