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Tracy Waweru

Tracy Waweru

Customer Support Agent
Nairobi, Nairobi Area

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About Tracy Waweru:

About Tracy Waweru:
I am a detail-oriented and empathetic customer support professional who thrives on delivering top-notch assistance to clients. My passion lies in resolving inquiries, addressing concerns, and creating a positive rapport with customers that fosters long-lasting relationships. Through my 2-year journey in the field, I have honed my skills in active listening, problem-solving, and effective communication.

Key Skills:
-Customer-Centric Approach: I understand that each client is unique, and I tailor my interactions to suit their specific needs and preferences.
-Multichannel Support: Proficient in providing support through email, chat, and phone, I ensure seamless communication across various platforms.
-Issue Resolution: I excel in diagnosing problems and finding swift and efficient solutions, guaranteeing customer satisfaction.
-Conflict Resolution: My ability to handle challenging situations with patience and diplomacy contributes to de-escalation and positive outcomes.
-Product Knowledge: I am well-versed in understanding the intricacies of your products and services, enabling me to provide accurate and insightful assistance.

Why Choose Me?
When you collaborate with me, you're gaining a customer support partner who goes the extra mile to deliver excellence. Here's what I bring to the table:
- Reliability: You can count on me to be available when needed, ensuring consistent support coverage.
- Efficiency: I prioritize timely responses and quick issue resolution, contributing to reduced customer wait times.
- Adaptability: I thrive in dynamic environments and am quick to adapt to new tools, processes, and technologies.
- Team Player: I understand the importance of cross-functional collaboration and contribute positively to team goals.

Experience

Customer experience and commercial sales- Kenya Power and Lighting Company. 

Customer support- SENRI LTD.

Car Sales Agent- Easy car sales ke.

Education

Bachelors degree in Business management- International Business Management Specialization.- Kiriri Women's University of Science and Technology.

Diploma in Human resources Management.- Kiriri Women's University of Science and Technology.

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