Thomas OMULO

My background includes leading operations, teams, and processes to drive business and guest
service success within highly regarded and established corporate business and resort hotels.
From training and developing staff to overseeing profit and loss responsibilities and driving sales
and marketing efforts, I excel at managing teams, propelling revenue enhancement, and
stimulating maximum levels of guest service and satisfaction. With a clear sense of the bottom
line merged with a dedication to corporate vision, I have consistently negotiated profitable
contracts and implemented marketing campaigns that have triggered increased occupancy and
steady growth in average daily rate (ADR).
Highlights of my experience include…
Managing day to day hotel operations—including revenue management,
negotiations, refurbishments / upgrades, and staff recruitment and development to optimize hotel
performance.Food and beverage management.
Significantly boosting annual revenues through effective sales and marketing techniques while
driving outstanding guest satisfaction scores through staff training initiatives.
Receiving numerous awards throughout career tenure in recognition of superior leadership
talents and exceptional guest experiences.
Orchestrating capital improvement projects—including construction, improvements, to ensure
on-time completion while reducing operating expenses.
Demonstrating solid time management, communication, and multitasking skills to excel within
fast-paced, customer-facing environments.
My skills in team and operational leadership within the hospitality industry have been finely
honed, and I am confident my additional strengths will readily translate to your environment.
The chance to offer more insight into my qualifications and experience would be most welcome.

Post Graduate Diploma in Hotel& Hospitality Management
 Bachelor’s Degree in Business and Administrative Management
 Game Lodge Management
 International Hotel Management and Development
 Food and beverage Management
 Proficient in Computer skills