
Thadeus Sifuna
Customer Service / Support
About Thadeus Sifuna:
A versatile and results-oriented Business manager professional with over two years of experience in the business sector, including sales, marketing, and administration. I am committed to driving organizational success by analyzing market trends, streamlining operations, and implementing effective business strategies. My goal is to leverage my skills in business management, client relationship building, and strategic planning to contribute to the growth and efficiency of a dynamic organization. I am passionate about continuous improvement and innovation, with a focus on delivering value across all business functions.
Experience
Feb 2024- Aug 2024: Peoplelink Consultants Ltd
: Sales Administrator
- Updating the sale analysis report in conjunction with the head of recruitment department.
- Managing great CRM by keeping an open communication protocol with all clients with a view to pick up repeat orders and for reference marketing.
- Develop and maintain master database of all recruitment clients.
- Identify potential employers through calls, emails or any other relevant channels and build relationship with both prospective and existing customers.
- Identify the outstanding debts and planning course of action to recover
- Maintaining debtor’s database to ensure accurate and up to date records
- Prepare daily, weekly collection report against target and share with head of recruitment
- Ensure invoices are generated not later than 72 hours after closing of the order.
- Booking orders and sharing to HRA for processing and ensure that the interested recruiters sign recruitment service contract for easy collection of revenue
Jan 2023- Dec 2023: Directors Forum Limited.
: Sales and Marketing Executive Assistant
- Responding to phone and email inquiries, send invitation emails to clients to attend the upcoming training program and Making calls for market awareness and follow-up
- Maintaining social media presence by Updating, maintaining events on our website.
- Conducting face-face visit to the training managers, and entrepreneurs for marketing purpose to increase sales.
- Responding to clients’ registrations, close up sales and Following up with clients on their satisfaction with the company’s services to identify opportunities for upselling.
- Reminding clients on overdue payments, to ensure that all invoices are paid on time. Identifying market trends and insights, and establishing new growth strategies, evaluating opportunities to new target markets and best practices on how to improve the customer experience
Education
| YEAR | INSTITUTION | ACADEMIC QUALIFICATION |
| 2021: 2022: | Kenya Institute of Management | Diploma in Business Management |
| 2016 - 2021: | University of Eldoret | BScin Agriculture Education and Extension |
| 2012 - 2015: | Teremi Boys HighSchool | Kenya Certificate of Secondary Education |
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