Tabby Gicheru
Customer Service / Support
Services offered
I am a solution-oriented Information Communication Technology professional specializing in data entry and database administration. I bring a wealth of experience across all stages of the system development cycle for dynamic computer operations. Proficient in Information Communication Technology, including Management Information System and other computer operations such as using Microsoft Word and Microsoft Excel. I possess strong technical skills and troubleshooting abilities. My proficiency extends to effective communication, allowing me to articulate thoughts and ideas clearly.
Experience
Customer Service Representative and sales (February 2021 – Present)
Responsibilities and Achievements:
- Implement robust customer-centric protocols to ensure the satisfaction of clients and safeguard their interests.
- Ensure consistent customer engagement and sales by conducting thorough analysis of
Customer needs and preferences.
- Monitor and enhance the online reputation and customer interactions of the company.
- Develop and execute strategies to optimize customer service operations, ensuring all team members deliver exceptional service.
- Utilize cloud-based solutions to enhance customer experience and streamline processes.
- Conduct regular IT maintenance to guarantee seamless customer interactions.
- Monitor and report on customer feedback and satisfaction levels, taking necessary follow- up actions.
- Implement and maintain systems for tracking customer interactions and feedback.
- Prepare and present timely reports on customer satisfaction and engagement to the leadership team.
- Manage day-to-day customer service operations, including invoicing and resolution of customer queries.
- Implement and oversee staff training programs to enhance customer service skills.
Education
KE NY A CO AS T N AT IO NAL PO LY TE C HN I C
(Sep 2017 to Jan 2021)
Diploma in Information Communication Technology
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