Sylvia Njau

Assistant Operations Officer 

Consolidated Bank of Kenya Limited – Nairobi, Kenya 

• Communicating with Branch Operations Managers to inform on quality control checks and finding.
• Perform banking, business administration and financial tasks to guarantee five-star service for clients.
• Processing direct debits and Electronic Fund transfers that fail to debit or credit automatically in the core banking system.
• Performing financial reconciliation of general ledgers and accounts to ensure accuracy in transactions.
• Processing payrolls and salaries.
• Disbursement of loans into borrower accounts after approval.
• Cheque validation and payment or returning where necessary.

Bank Teller /Customer Service Advisor

Consolidated Bank of Kenya Limited – Nairobi, Kenya 

• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Processed customer transactions promptly, minimizing wait times.
• Reconciled cash drawer and resolved discrepancies.
• Provided customer records, account statements and copies of cheques.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Assisted customers with compromised debit cards and issued new credentials.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Volunteer 

Full Circle Trust, Mamlaka Hill Chapel – Nairobi, Kenya 

• Provided assistance to staff on Sundays in making sales to raise income for the trust
• Freed full-time employees up for more critical work by completing clerical tasks and recording payments and donations for easy reconciliation of sales and revenue.
• Setting up sales desk and setting down at close of business.
• Assisted program manager with planning and fundraising responsibilities.
• Assisted with special events or programs planning and execution.
• Supported staff with clerical work and other tasks

Fraud Detection Intern 

Safaricom PLC – Nairobi, Kenya 

• Performed data entry and analysis to assist fraud investigation team with cases that involved bulky data
• Quickly learned how to do timely detection of fraud and unethical incidents by continuous systems monitoring
• Data analysis to identify emerging fraud trends targeting customers for further investigation
• Proactive reviews to identify and seal any gaps or control weaknesses.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.

Human Resources Intern 

Consolidated Bank of Kenya Limited – Nairobi, Kenya 

• Updating and maintenance of all physical files both general and personal for easy accessibility and accountability
• Recording of medical staff claims that have been submitted by staff for reimbursement by the insurance company
• Circulate staff loans for signatures by heads of departments to help facilitate efficient processing of loans
• Preparation of interview assessment sheets and interview assessment schedules
• Disbursement of salary reviews and cost of living adjustment to respective employees.
• Receiving calls and taking messages that require further action by the Head of Human Resources.
• Filed paperwork, sorted and delivered mail, and maintained office organization.
• Created and updated tracking spreadsheets using Microsoft Excel.

Bachelor of Economics And Statistics: Economics And Statistics 

University of Nairobi - Nairobi, Kenya

Second Class Honors- Upper Division

Certificate: Certified Public Accounting 

Star College of Management Studies - Nairobi, Kenya 

Completed Part I and II

High School Diploma 

Limuru Girls' School - Limuru, Kenya

Scored a mean grade of A- with 80 points