Susan Karera

I have recently worked as a compliance manager at Eseriani Resort in Naivasha, Kenya which involved administrative duties in the whole resorts operations and especially in housekeeping department and managing guest experience. I have worked in many positions in Hotels and Golf Resort with exposure in all the departments. This includes, food hygiene, creation of SOPs, and management of master roll – off and leaves days. Stock takes and controls and supervision of receiving of purchases.  Other duties included supervision and inspection of house-keeping, Rooms, Cottages and Villas and report any maintenance issues and follow up to conclusion.

I was a Manager at Symphony Hotel in Naivasha that has 42 rooms, where I was in charge of all operations of the Food and beverage, housekeeping, Front office and maintenance department.

I worked as a Personal Assistant, to the General Manager at The Great Rift Valley Lodge and Golf Resort for 11 years and my duties among others were -

General office administration duties and Secretarial services, Guest relations and queries and general HR assistance

Professional Training

Full Secretarial Course, Mombasa Polytechnic, 1987 to1989         

Computer Training

• Computerized Secretary Course, 1993  

Packages

• MS Dos, Lotus 123, Excel, MS Word

Other Computer Training

• Microsoft Office Outlook Course

Other Seminars Attended

• Personal Assistants Seminar                                            

Basic Education

• Kenya Advanced Certificate of Education (KACE), Muslim Girls Secondary School, 1982 to 1985    
• Kenya Certificate of Education (KCE), Heshima Road Primary School, 1975 to 1981