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Susan Karera

Susan Karera

Secretary, Administrator & Data entry

Services provided: Customer Service & Account Management , Admin - Bookkeepers , Customer Service Representatives , Admin - Data Entry & Transcription Services , Admin - Community Management , Catering - Hospitality , Chef , Support - Proofreaders , Virtual Assistance

Customer Service / Support

Thika, Nairobi Area
(0)
KSh500 / hour
Approximate rate

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About Susan Karera:

I am a mature professional administrator with many years of experience having worked in diverse fields in flower farms, Hotels and Resorts in senior positions. I have good communication skills both spoken and written, keen on details and time management.  I have good knowledge of Microsoft Office tools especially in Excel. Having training as a secretary I have good organization skills and a good planner with observance of high level of confidentiality.  I have excellent skills of raising agenda and taking minutes in meetings after many years’ experience.

Experience

I have recently worked as a compliance manager at Eseriani Resort in Naivasha, Kenya which involved administrative duties in the whole resorts operations and especially in housekeeping department and managing guest experience. I have worked in many positions in Hotels and Golf Resort with exposure in all the departments. This includes, food hygiene, creation of SOPs, and management of master roll – off and leaves days. Stock takes and controls and supervision of receiving of purchases.  Other duties included supervision and inspection of house-keeping, Rooms, Cottages and Villas and report any maintenance issues and follow up to conclusion.

I was a Manager at Symphony Hotel in Naivasha that has 42 rooms, where I was in charge of all operations of the Food and beverage, housekeeping, Front office and maintenance department.

I worked as a Personal Assistant, to the General Manager at The Great Rift Valley Lodge and Golf Resort for 11 years and my duties among others were -

General office administration duties and Secretarial services, Guest relations and queries and general HR assistance

Education

Professional Training

Full Secretarial Course, Mombasa Polytechnic, 1987 to1989         

Computer Training

  • Computerized Secretary Course, 1993  

Packages

  • MS Dos, Lotus 123, Excel, MS Word

Other Computer Training

  • Microsoft Office Outlook Course

Other Seminars Attended

  • Personal Assistants Seminar                                            

Basic Education

  • Kenya Advanced Certificate of Education (KACE), Muslim Girls Secondary School, 1982 to 1985    
  • Kenya Certificate of Education (KCE), Heshima Road Primary School, 1975 to 1981                        

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