Steven Muriu

Tricom Technologies (September 2020 - October 2020):

• Managed digital reach, prospect engagement, and online traffic through regular reporting.
• Generated sales and sealed deals with clients and businesses on behalf of the company.
• Implemented new ideas to enhance online brand awareness.
• Co-led the launch of a new affiliate service program.
• Provided weekly analytics for social media and other online marketing tools.
• Improved website SEO ranking through strategic keyword usage.
• Coordinated online advertising efforts to increase reach and drive traffic.

Technician and Service Intern at Tricom Technologies (August 2020 - September 2020):

• Handled errands and transportation of electrical spare parts.
• Diagnosed and repaired phones, managed sales, and maintained records.
• Provided customer service and assistance to clients.
• Supported team members and improved teamwork.
• Ensured cleanliness and organization in work areas.

Digital Marketer and Sales Representative at Rocero Glassmart (October 2020 - June 2021):

• Supported digital marketing efforts for glass products.
• Managed sales records, client orders, and monthly reports.
• Coordinated with support staff and handled banking activities.
• Identified marketing gaps and conducted market research.
• Assisted customers in purchasing goods and ensured timely deliveries.

Early Childhood Education Assistant (Volunteer) at Shadel Montessori School (June 2021 - September 2021):

• Prepared classrooms and equipment for lessons.
• Maintained cleanliness and safety in the classrooms and school compound.
• Supported children in reading, writing, and classroom activities.
• Assisted teachers in planning lessons and managing class behaviors.
• Provided support to parents and visitors and attended to landscaping requirements.

Server at Kimwa Grand Hotel (October 2021 - April 2022):

• Maintained cleanliness and prepared tables for customers.
• Greeted customers, presented menus, and took orders.
• Coordinated with counters and kitchen staff for order preparation.
• Provided excellent customer service and upsold when appropriate.
• Managed billing and ensured timely delivery of food and beverages.

Digital Marketer and Sales Representative at Aquarech LTD (May 2022 - January 2023):

• Developed and implemented marketing strategies.
• Identified potential customers and managed social media networks.
• Coordinated with departments for advertising materials.
• Responded to customer inquiries and maintained social media platforms.
• Prepared samples, designed marketing campaigns, and tracked results.
• Conducted market research and prepared reports.

Tricom Technologies – Nairobi, Kenya | February 2023 - Current 

•  Returned to Tricom Technologies for a digital marketing role. 
•  Developed and implemented digital marketing strategies to enhance online presence. 
•  Managed social media accounts and conducted regular analytics and reporting.
•  Collaborated with the team to optimize website content and improve SEO. 
•  Created engaging social media posts and designed marketing materials.
•  Assisted in coordinating online advertising campaigns and increasing website traffic.
•  Monitored and tracked the effectiveness of digital marketing efforts. 
•  Contributed to the overall growth and success of the company's online presence.

Overall, the candidate has demonstrated skills in digital marketing, SEO, sales, customer service, teamwork, and organization across various industries and roles.

Diploma in Journalism and digital media I Kisumu, Kenya I 2023

Certificate in Music production and Sound Engineering African Digital Media Institute | Nairobi, Kenya | April 2020 

Certificate Journalism and Digital Media KCA University | Nairobi, Kenya | September 2019

International Computer Driving License KCA University | Nairobi, Kenya | April 2019 

Kenya Certificate of Secondary Education Upper-Hill School | Nairobi, Kenya | November 2018 

Kenya Certificate of Primary Education Marion Farmhouse school | Kiambu, Kenya | November 2014