Stephene Gathage

A Self-driven, self-motivated, detail-oriented IT professional with solid background in
analyzing and improving organizational computer systems who is passionate about what
I do on and off duty with an "I CAN DO" attitude which helps me face challenges face
on. Possesses strong analytical skills and is an excellent fast learner.

System Analyst Developer (03/2020 to Current): Identified and resolved technical issues, prepared detailed reports for analysis, tested and maintained computer programs, expanded system capabilities, provided daily reports, prepared incentives, and conducted monthly presentations.

Customer Support Team Lead (07/2014 to 03/2020): Managed support lifecycle, analyzed support experiences, optimized queue times and handling procedures, delivered insights to executives, reported cases and trends, investigated product malfunctions, conducted user training, and managed clients' data.

IT Assistant (04/2013 to 07/2014): Set up and supported user equipment, monitored system performance, performed minor repairs, installed software and hardware, customized settings, trained users and junior support staff, and recommended strategies for limited IT infrastructure.

Direct Sales Representative (06/2010 to 04/2013): Managed sales orders, handled customer returns and payments, reconciled accounts, cleared supplier invoices, trained new sales personnel, and addressed customer inquiries

Graduated with distinction in computer packages including : Introduction to Ms
Windows, Ms Access, Ms Word, Ms Publisher, Ms Outlook, Ms Excel, Ms Power-point ,
Page Maker and Email.