stephen wainaina

Independent Electoral and Boundaries Commission Polling clerk August 2017 
My roles as a polling clerk include: ( Ensure the good conduct of elections as in the polling station as per assigned by the Presiding Officers. ( Any other duty assigned by Returning Officer at the tallying center as assigned.

TOWERS SACCO
Lead Technical Support Engineer
November 23/2021
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
Actively update, maintain and monitor all aspects of computer networks.
Install and configure computer systems and applications within the company.
Respond to customer inquiries and assist in troubleshooting and resolving challenges.
Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
Assist management in creating training materials pertaining to computer troubleshooting and usage.
Act as the initial point of contact for all computer and system-related concerns from clients or other employees.
Joining laptops and PCs to domain.
External Attachment St Columba's Technical Training College 
Sept - Dec 2019
I was attached at the ICT department and i was involved in the following roles: 
      ( Maintain and troubleshoot all network and computer related issues. 
      ( Troubleshoot and repair of hardware, operating systems and applications 
      ( Monitor and maintain computer systems and networks 
      ( Enhance office IT system through appropriate upgrades and advise Operations Unit on changes or improvements required. 
     ( Guiding students during their ICT practical sessions 
     ( Help install and support all ICT hardware and software 
     ( Upgrading and updating the Institution website 
    ( Conduct electrical safety checks on computer equipment.

Internship
Engineer law court
May 2021 – November 2021
.Preventive maintenance of IT infrastructure(servers).
IT support for PC’s
Established company-wide security best practices and protocols to mitigate risk of data breach..
Monitored computer virus reports to determine when to update virus protection systems.
Completed vulnerability scans to identify at-risk systems and remediate issues.
Reviewed violations of computer security procedures and developed mitigation plans.
Participated in team-building activities to enhance working relationships.

JKUAT Internal attachment

University internal attachment
Sept -Dec 2018

I underwent a rigorous university-based attachment that gave me an in-depth view of the various workshop processes and generally gave me the much-needed practical aspect of the theory learnt. The attachment focused on the following key workshop areas:
Hardware support and software maintenance 
Operating system and software installation
Mobile application development using java
Introduction to Django framework
Computer networks practical such as preparation of straight and cross cables and implementation of file and printer sharing

Education
2016- 2020: Jomo Kenyatta University of Agriculture and Technology (JKUAT) 
Bachelor of Science in Business Computing

2012 - 2015: Anestar High School
Mean grade B+

2008 -2010: fr joseph baldo School 
Mean Grade B.