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Stephen Ndolo

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Services provided KSh750 / hour

Admin & Customer Support (1)

About me:

I am a result-oriented professional with a background in Banking , I am keen on pursuing a position where I can offer my expertise in interacting with clients and ensuring their needs are met. My experience has seen me excel in Banking operation, interacting with clients, managing client relationships and ensuring the smooth running of bank branch operations. 

Experience

  • Banking: Experience in the banking sector where I have, successfully opened accounts, handled client’s complaints, ensured effective revenue collection and ensured accountability when managing cash transactions.
  • Accounting: Skilled in handling general accounting principles such as reconciliations, petty cash management, and balancing of accounts.
  • Client Relationship Management: I have ensured that all client deliverables are met, any arising issues discussed and any matters requiring escalation to the engagement manager are done in good time,
  • Customer Relations: Experienced in interacting with clients ensuring their needs are met and any complaints they lodge are well taken care of to ensure they are well served.
  • Compliance: I have successfully ensured consistency in adherence to and application of established policies, processes, procedures and tools to achieve optimal efficiency, compliance and containment.
  • Detail-oriented: I value accuracy and ensure every duty I undertake pays close attention to details and captures all the valuable data in terms of cost monitoring and compilation of detailed financial reports.
  • ICT Competence: Good command of Microsoft Office tools, internet and email.

 

Education

 

  • Degree Course in Business Management- Moi University; 2011 to 2015.
  • Associate Ship Course- Kenya Institute of Bankers; 2006 to 2007.
  • Certificate Course in Banking and Financial Services- The Kenya Institute of Bankers; 2004 to 2005.

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