beBee background
Professionals
>
Nairobi
Stellah Njeru

Stellah Njeru

Manager Customer Experience

Banking / Loans

Nairobi, Nairobi Area

Social

About Stellah Njeru:

§  A highly effective banker with 14 years of diverse and broad experience in Service Excellence Management, Operations, Business Development and Relationship Management

§  Proven ability to consistently achieve record-high customer satisfaction rankings, improvement to the bottom line and turnaround of underperforming operations.

§  Passionate about instilling a shared, enthusiastic commitment to service excellence as a key driver of a company’s goal attainment

 

Experience

Manager Experience Manager – University Way Branch

KCB Bank Group – April 2014 to date

Assistant Manager Advantage Banking – Gateway Branch

KCB Bank Group – February 2013 to April 2014

Section Head – Advantage Banking

KCB Bank Group – June 2010 to February 2013

Personal Banker

KCB Bank Group – September 2009 to June 2010

Customer Care Consultant

KCB Bank Group – July 2007 to September 2009

Education

Bachelor of Commerce Degree – Major in Human Resource Management

University of Nairobi (2003 to 2007)

Diploma in Communication and Electronic Media

Daystar University (2001 to 2003)

Professionals in the same Banking / Loans sector as Stellah Njeru

Professionals from different sectors near Nairobi, Nairobi Area

Other users who are called Stellah

Jobs near Nairobi, Nairobi Area

  • Work in company

    Customer Success Manager

    Carepay

    The Customer Success Manager (CSM) - Kenya owns the end-to-end success, growth, · and retention of CarePay's Kenyan client portfolio.The role is responsible for ensuring clients derive measurable financial, · operational, and health impact from the M-TIBA platform while driving s ...

    Nairobi

    1 month ago

  • Work in company

    Customer Experience Associate

    Peach Tech Limited

    The Customer Experience Associate will oversee and coordinate the customer journey at our Peach Cars yards. · Description · This role sits within the Customer Operations team and works closely with the Sales and Quality Assurance teams to ensure every yard visit is consistent, · ...

    Nairobi

    1 week ago

  • Work in company

    Team Leader, Property Sales

    HFC Kenya

    The role holder is responsible for leading, motivating and managing a team of Property Advisors to achieve and exceed sales targets. · Bachelor's Degree in Sales and Marketing or any relevant field. · ...

    Nairobi, Nairobi County

    3 weeks ago

See jobs in Nairobi, Nairobi Area