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Stellah Njeru

Stellah Njeru

Manager Customer Experience

Banking / Loans

Nairobi, Nairobi Area

Social

About Stellah Njeru:

§  A highly effective banker with 14 years of diverse and broad experience in Service Excellence Management, Operations, Business Development and Relationship Management

§  Proven ability to consistently achieve record-high customer satisfaction rankings, improvement to the bottom line and turnaround of underperforming operations.

§  Passionate about instilling a shared, enthusiastic commitment to service excellence as a key driver of a company’s goal attainment

 

Experience

Manager Experience Manager – University Way Branch

KCB Bank Group – April 2014 to date

Assistant Manager Advantage Banking – Gateway Branch

KCB Bank Group – February 2013 to April 2014

Section Head – Advantage Banking

KCB Bank Group – June 2010 to February 2013

Personal Banker

KCB Bank Group – September 2009 to June 2010

Customer Care Consultant

KCB Bank Group – July 2007 to September 2009

Education

Bachelor of Commerce Degree – Major in Human Resource Management

University of Nairobi (2003 to 2007)

Diploma in Communication and Electronic Media

Daystar University (2001 to 2003)

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