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Stella Tenai

Stella Tenai

Virtual Assistant

Services provided: Gmail , Customer Service & Account Management , Google Play , Cold Callers , Internet Researchers , Research Assistants , Google Sheets Experts , Microsoft Office Specialists , Google Docs Experts , Email, Phone & Chat Support , Customer Support Representatives , Health & Medical , Dropbox , Web Research & Posting , slack , PowerPoint Experts , Data Entry , Community Health Services , Personal / Virtual Assistance , Google Slides Experts

Administrative

Kapsabet
(0)
KSh500 / hour
Approximate rate

Social

About Stella Tenai:

I am a certified VA with more than 5 years of experience in data entry, customer service, research and administrative work. I work with honesty, sincerity and professionalism. I have  great passion for working as a VA and I am available 24hours a day to help you with the ad hoc tasks o that you can focus on other important things. My expertise include:

  1.  Data Entry
  2. Customer Service
  3. Making Phone Calls
  4. Internet Research
  5. Administrative work
  6. Managing Calendar
  7. Managing Email Accounts
  8. Creating slides/presentations
  9. Scheduling Appointments
  10. Travel Research and Booking
  11. Creating travel Itineraries
  12. Stakeholder management
  13. Project Management
  14. Taking meeting minutes and notes

Experience

Community Health Officer, 07/2021 to 08/2022                                                                                           Kapsabet County and Referral Hospital, Kapsabet, Kenya

 ● Conducted community outreach on mental health issues increasing community awareness.                      ● Conducted psychosocial counseling to mental health patients both in outpatient and inpatient.                 ● Visited homes to determine health situations and dialogue with household members.                                  ● Maintained and updated health data using health registers.                                                                                ● Identified and sensitized communities on health interventions. 

Medical Receptionist, 08/2019 to 06/2021                                                                                                     Chepsoo Medical Centre, Kapsabet, Kenya                                                                                                                 Answered phone calls and routed to the correct person or taking messages.                                                       • Scheduled appointments between doctors and patients.                                                                                        • Planned and checked that stock levels are adequate and orders are made timeously          

Data Entry Clerk, 09/2017 to 12/2018                                                                                                                   Business Operations Department Kakamega, Kenya                                                                                         •Entered information accurately into the data collection database, therefore reducing marginal errors by 50%.                                                                                                                                                                     •Improved data entry accuracy by 70% by using the double entry system, that is using Microsoft Access then double entered the same information using Excel.                                                                               •Organized, sorted and checked input data against original documents. 

Call Agent,                                                                                                                                                               Business Operations department, 29/10/2016 to 31/12/2016:                                                                           One-Acre Fund, Bungoma Kenya.                                                                                                                                    • Achieved to minimize the problems like duplication of phone numbers by 70%.                              •Increased the number of farmers enrolled by 30% by informing farmers on the possibility of being dropped and the urgency of registering for the next season.                                                                         •Responded to customer requests for products, services and company information. 

Volunteer/ Intern, 01/2015 to 05/2016                                                                                                                 Kenya Red Cross Society -Bungoma, Western                                                                                                             ● Wrote reports on all the field activities, community service, organizational development, disaster preparedness reduction and First Aid.                                                                                                                          ● Successfully performed research activities for various departments, compiled and entered data and ensured dissemination.                                                                                                                                                    ● Offered psychosocial counseling to victims who were affected by disasters.                                                  ● Prepared a five-year Strategic Plan of Skip a Lunch Initiative Foundation based in Bungoma County.         ● Received lessons on First aid skills and practices which come in handy when responding to disaster emergencies.                                                                                                                                                                     ● Peer education and counseling in various neighboring schools increased the number of children enrolled. 

Education

B.A in Sociology and Religious Studies from Egerton university.

Virtual Assistant training from ALX Africa

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