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Siprina Aque

Siprina Aque

Customer Relationship Manager
Nairobi, Nairobi Area
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About Siprina Aque:

Enthusiastic customer relations manager with six years of experience responding to customers concerns and solving 90% of their needs. Created a social campaign that increased customer enrollment by 32% in 3 months and resolved customer fall out rate by 10% Seeking a varied and challenging position that will enable me to consolidate my professional experience, expand my knowledge and provide opportunities for personal and professional growth.

Experience

Nov 2021- May 2022; The University of                                                    Nairobi

                          Customer Relationship                               Officer

Responsibilities                                  
• Ensuring outstanding customer satisfaction by maintaining strong working 
relationships. 
• Developing and updating clients reports.
• Maintaining complete and accurate customer correspondence data.
• Acting as a point of contact for complaints and escalating issues as appropriate. 
• Managing client relationships to build a reputation for excellent service and 
generate repeat business. 

Jan 2021- Oct 2021; The Destined Adult                                     Learning Center 

                        Client Relationship Officer 

Responsibilities
• Developing and implementing smooth marketing strategies for the growth of 
client base within the institution. 
• Responding to clients inquiry and resolving clients' issues and concerns. 
• Building and developing a healthy rapport with the clients to enable the 
success of the organisation's inputs and outputs. 
• Identifying and communicating client needs to ensure client satisfaction.

Jun 2017- Jan 2018; Kaloleni Adult.              Learning  and Continuing Center 

                      Administrative Assistant 
 

Responsibilities
• Placing and receiving telephone calls and providing information concerning 
student services. 
• Documenting and filling student records and examination reports. 
• Receiving and inputing data concerning monthly reassessment for students

Education

Dec 2022- Present; ABSA Bank - Ready.                                     to Work 

           Computational Thinking and                      Emotional Intelligence.
 

Description 
• Developing effective people skills, communication skills and understanding 
emotional intelligence.
• Acquiring computational thinking skill that focues on understanding how to use 
logic to solve problems in the non-computing environments of everyday life and 
the workplace. 

Jul 2022- Sep 2022; Google Digital                                          Skills for Africa. 

                     Software Training Program.
 

Description
Google Digital Skills for Africa, Nairobi
• Sales Certified as a Software Service Solutions. 

May 2022- Jul 2022; Jobberman                                 Softskills Training Institute. 

                   SoftskillsTraining Program

Description 
• Certified Soft skills server - Jobberman Soft skills Accelerated Training.

Feb 2018 - May 2022; The University of                                                 Nairobi.

                           Bachelor of Arts in                                     Sociology 
Description 
• Received a Bachelor's degree in Arts with a focus in Sociology.
• Conducted a project on Factors affecting the rise of single mothers in Kenya and the challenges they face within the society. 

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