Simon Gitau

Premiere Hospitality Services 

 Trainer

Core Consultancy Services

• Provide guidance, support and consultation to ‘budding’  clients in allaspects of the recruitment/ selection, compensation and career development processes as well as information and interpretation on HR practices, policies and procedures, compliance with Employment Act, 2007 and the Occupational Health & Safety Act, 2007;
• Design and facilitate training programs that offersolutions to customer demands and drive business objectives as per the identified Key Performance Indicators (KPIs);
• Offer customized market research and product development services

Peacock Hotels Ltd (Dar-es- Salaam)

Trainer of Trainers (ToT)

November 2014 – April 2017

My key focal point was to translate the hotel’s business vision into training initiatives to add value and improve performance. Main aim was to expand on the talents and skills across all employee cadres in the hotel and specifically;

• Assess learning needs of the business througha variety of methods including participatory observation, group discussions and end user interviews;
• Define and implement solutions that support the on-going development of critical business and leadership skills and promote a learning culture;
• Focus on leadership, professional and talent development of themanagement team through creation and delivery of training programs and benchmarking;
• Perform continual processimprovement by evaluating results using Key

Performance Indicators (KPIs)

Mastermind Tobacco (K) Ltd.

Research Manager 

Nov. 2007- July 2012

2011

Core Activities

• Worked with Headsof Department to identify marketresearch needs and document the business objectives going forward;
• Designed qualitative and quantitative research plans for products in all stagesof the Product Life Cycle;
• Interpreted data,writing reports, and made actionable recommendations
• Lead Coordinator – Social Responsibility in Tobacco Production Audit program

Key Accomplishment

• Was core team member in the ISO 2009 company certification process.

Energizer/ Eveready East Africa Limited

Safety & Health Coordinator

September 2003 – October 2007

Core Activities

• Oversee the supervision and coordination of the Plant Safety & Health compliance programs (Employee Safety, Contractor Safety, Emergency Response & Preparedness, Safety & Health Audits, Medical examinations etc)
• Ensure every department in the Plant complies with the HSE policies

Key Accomplishments

1. Established a monthly Company Safety & Health Newsletter highlighting important on-the-job safety statistics, health trends and tips for employees as well as significant safety incidents occurring in sister affiliate companies.
2. Developed and implemented a New Employee Safety Orientation Program which significantly reduced the on-the-job accidents for new employees (mostly casuals).
3. Closed out potentially significant lawsuits involving permanent and casual employees by introducing mandatory compliance to job safety and health analysis (JSHA) training and documentation.

Achievements:

• Was the pioneer Research Executive and benchmarked the role;
• Contributed to the transformation program of Sarova Hotels’ service levels dubbed ‘Masaa’ to rivalthe best in theindustry by conducting market surveys to understand consumer drives & attitudes on the hotel products and services... and thereafter…
• Cascaded the customer feedback down to the lower and middle cadre staff through training.
• Adopted and reinforced the Mystery Shopper Program to help achieveconsistency

in customer service levels for thehotel chain with a viewto customer retention.

Universal Work Health & Safety

Consultants- Nakuru

1. Industrial Hygiene Training
2. Asia Pacific Safety, Health & Environment Coordinators Refresher Training

The Road to World Class Competitiveness: Building Lean, Fit & Competitive

Organizations