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sharon mwangi

sharon mwangi

A customer service representative at Cci-Kenya

Telecommunications

Kasarani, Nairobi Area

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About sharon mwangi:

As a dedicated customer service representative, I excel in creating positive experiences by combining empathy, problem-solving skills, and effective communication. My ability to listen attentively ensures that I understand and address customer needs promptly. I thrive in high-pressure environments, maintaining composure while resolving complex issues efficiently. My proactive approach and attention to detail enable me to anticipate potential challenges and offer tailored solutions, ensuring customer satisfaction and loyalty. My commitment to delivering exceptional service consistently contributes to enhancing overall customer experiences.

Experience

 

I manage customer queries via phone, email, and live chat.
Resolve Issues: Address and resolve complaints effectively.
Document Interactions:Maintain records of customer interactions and issues.
Improve Service: Identify and suggest process improvements.
Collaborate: Work with team members to enhance service delivery.
Train New Staff: Assist in onboarding and training new employees.
Meet KPIs:Achieve targets for response time and customer satisfaction.

 

Education

I have a Certificate in data entry and Computer Science Facilitation. I also studied German language at International Jaamia 

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