sharon muathe

I'm a dependable and a versatile customer care representative who is capable of transforming and retaining troublesome clients into approachable loyalists by creating unmatched rapport and being supportive with an aim to boost productivity. I'm also competitive, flexible, self-motivated, skillful, dynamic and focused to achieve set objectives. I have a capacity to work effectively and independently, making observable effects and creating opportunities that further organizational success.

Customer Care representative.

Roles.

Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times by responding promptly to customer inquiries via phone and through emails and chats.Communicating with customers through various channels, acknowledging and resolving customer complaints,keeping records of customer interactions, transactions, comments, and complaints. Providing feedback on the efficiency of the customer service process. 

Diploma holder of Bussiness studies ( procurement and supply chain management option)