Serah Wanjiku

I am a dedicated and empathetic customer service professional with a proven track record of delivering exceptional support and ensuring customer satisfaction. With over 10 years of experience in various industries, I possess strong interpersonal and communication skills, actively listening to customer needs and providing prompt solutions. Adept at navigating complex situations, I excel in using Microsoft software, managing high call volumes, and responding to emails and live chats with a friendly and professional approach. I thrive in a fast-paced environment, collaborating with teams to address customer issues and suggesting process improvements. Committed to delivering top-notch service and building lasting customer relationships, I am eager to contribute my expertise and passion for customer satisfaction to your organization.

Self-Employed, Academic Writer Admin In this position, I have successfully helped students (both local and international) link with the best writers and got higher grades on their projects. I have perfected online customer service skills by delivering tasks to clients in a timely manner as well as guiding them with their concerns regarding online writing services. While in this position I have learnt importance of prompt replies and assurance to clients as well as importance of good communication skills. I have become a creative problem solver and I am able to handle challenging situations with ease while remaining calm and professional. January 2014 to January 

Essay Cyber Company Administrator Excelled in Microsoft Office, efficiently managing administrative tasks and delivering exceptional results. Resolved customer care queries promptly, ensuring utmost satisfaction and fostering strong client relationships. Exhibited exceptional time management skills, effectively prioritizing tasks and consistently meeting deadlines. Fostered a collaborative and harmonious work environment, actively contributing to team success and open communication.

Jay's Enterprises Online Money Transfer & Cyber Services Delivered outstanding customer service, surpassing expectations and leaving a lasting positive impression. Proficiently operated office equipment, including printers, shredders, and computers, ensuring smooth operations. Interacted with customers skillfully, providing quality services and building trust and loyalty. 

 GNLD International Sales and Marketing Associate Employed effective marketing strategies, leveraging product, price, place, and promotion to attract customers and generate sales. Grew sales pipelines by implementing data-driven marketing and creating search marketing campaigns to drive leads. 

 Seasons Supermarket, Supermarket attendant Effectively managed customer demands, ensuring prompt and efficient service delivery. Exhibited exceptional flexibility, willingly working evenings, weekends, and holidays to meet the needs of the supermarket and provide excellent customer service. Maintained a strong work ethic, consistently working under pressure with a high level of dedication. 

 Kenya Pipeline Company Restaurant Waitress In this position, I learnt how to work in a fast-paced high-pressure environment, pay attention to detail and accuracy in order taking and delivering I learnt the importance of physical stamina to stand and walk for extended hours while delivering excellent customer service and communication skills

2023 Alison Diploma in Reception Skills 

2013 Favour World International Limited Attained Certificate in Youth Entrepreneurship 

2011 All Saints Mukeu Computers-Training Attained certificate in computer packages 

2009 Michinda Secondary School K.C.S.E Certificate: High School Diploma

 2005 Amani Primary School K.C.P. E: K.C.P.E Certificate