Scott Kariuki

Motivated IT support technician with experience handling networking concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job. 

• Facilitated the effective operation of IT resources, I provided phone and online support to users of the extended company communication network.
• Delivered troubleshooting solutions to departments and console operators experiencing software, hardware, and network connectivity issues     
• Worked on a mobile chat application, Technologies: Flutter/Dart. Key Achievements: enabled easy communication with given clients. 
• Assisted in the implementation of new hardware and software solutions within the company to improve workflow and customer service provision.
• Created an inventory mobile app, Technologies: Flutter/Dart. Key Achievement: Improved stock keeping of goods by 50%.   
• Wrote a Python script that tested and saved CVE (Common Vulnerabilities and Exposures), Technologies: Python. Key Achievement, Fetching of CVE was enhanced by 70%.    
• Developed a program that showed running processes, network information installed programs and hardware information, Technologies: C++. Key Achievement Cut the downtime of viewing computer information by 30%.   
• Maintained human resource management system, Technologies: Angular. Key Achievement: Improved the system by 60% with optimization of user interface and user experience   
• Wrote a Python script that allows a user to communicate with servers, Technologies: Python. Key Achievement Sending of requests to given servers was improved by 80 %.   
• Lead a team of 3 on an ambulance application, Technologies: Flutter/Dart. Key Achievement: Improved stock keeping of medical equipment by 80%.   

• Bachelor of Science (Hons) in Computing – University of Greenwich; 2017 to 2019     
• Certificate in Python - E-mobilis; 2018     
• Diploma in computing- University of Greenwich; 2015 to 2017     
• Certificate in Electronic Publishing- Academy of Graphics Technologies; 2014 to2015     
• Kenya Certificate of Secondary Education; 2011 to 2014     
• Kenya Certificate of Primary Education; 2003 to 2010