Sarah muthoni

I am Keen to detail professional with experience handling administration and front desk operations. HR Generalist skilled at leading strategies and initiatives in Talent Acquisition, Talent Management, Performance Management, Learning & Development, Diversity & Inclusion and Organizational Design. I value collaboration and strive to develop and deliver impactful HR solutions that create value for people and organizations by leveraging on their human capital Among the roles I have handled include; receiving and directing visitors to the respective person, making and receiving calls from clients, organizing General Manager’s Diary, setting reminders and booking appointment for meetings, making Travel arrangements, accommodating for the General Manager, sorting out and compiling files, offering secretarial and correspondence support and carrying out the timely payment of office bills. In addition, I am confident of my ability to offer excellent time management skills, great attention to details, and proficiency in the performance of all tasks assigned to me. 

1. Office Administrator at Blended Crafts, Kenya (April 2022 – April 2023)
  - Managed customer inquiries, complaints, and requests via phone, email, and social media.
  - Investigated and resolved customer issues efficiently.
2. Call Centre Associate at CCI Kenya, Nairobi
  - Monitored and improved customer satisfaction levels.
  

• Diploma in Business Administration and Management, Specialization in HUMAN RESOURCE MANAGEMENT | St Paul’s University | May 2016 - April 2019