Samuel Mwendwa

My name is Samuel and i come with 4 years experience in Digital Marketing and Social Media Management. As part of my portfolio, i have specialized in creating visual and audio content and planning a consistent brand management strategy for both small, medium and large enterprises including facilitating trainings and seminars around the same. My tech experience includes and is not limited to: Call Centre operations, Data Entry, Networking, Office hardware setup and maintenance and remote tasks.

Experience
JULY 2021 - December  2022
Qallann Marketing Agency - Digital Marketer and Social Media Manager
Developing the agency’s monthly online strategy.
Producing regular social media and website content.
Managing projects and campaigns.
Lead management, seeking, qualifying, and responding to leads
Fostering great client relationships

NOVEMBER 2018 - JUNE 2021
Swift Consultants - IT Manager
Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
IT Support and management.
Working with other departments to achieve client targets and objectives.
Identify problematic areas and implement strategic solutions in time.
Acquiring new and managing existing client relationships.

FEBRUARY 2016 - MAY 2018
Safaricom Dealers Association - Office Manager

Develop and maintain great B2B relationships.
Address employee and customer concerns.
Monitor spending patterns and budget.

2

Education
AUGUST 2011 - JULY 2015
Jomo Kenyatta University, Nairobi - Bachelors in Business Information Technology
May 2010 - JUNE 2011

Jomo Kenyatta University, Nairobi - Difiloma in Information Technology

Certifications:
Hubspot Academy, 2021

Content Marketing
Inbound Marketing
Social Media Marketing

Computer Pride College, 2009

A+ , N+ Computer Hardware, Repair and Networking.

Other Roles and Functions:
August 2014 - December 2014

Kenya School Of Government - Internship Attachment at the ICT Department:

Receiving and responding to client and administration calls.
Recording of comments, inquiries, complaints and actions taken.
Troubleshooting all hardware and networking issues until they are successfully resolved.
Ensuring the proper operation and functioning of the IT equipment, including backup routines of data records.
April 2011 - July 2011

United States International University - Interned at the IT Department:

Assign tickets and attend to the unassigned ticketing system.
System administration and maintenance.
Configure, deploy, maintain, troubleshoot and support Windows and Mac workstations including Audio / Visual equipment at the facility.
Install, update and maintain office softwares and anti viruses.

Education
AUGUST 2011 - JULY 2015
Jomo Kenyatta University, Nairobi - Bachelors in Business Information Technology
May 2010 - JUNE 2011

Jomo Kenyatta University, Nairobi - Difiloma in Information Technology

Certifications:
Hubspot Academy, 2021

Content Marketing
Inbound Marketing
Social Media Marketing

Computer Pride College, 2009

A+ , N+ Computer Hardware, Repair and Networking.