SAMSON NDEDA

I am a Bachelor of Education Arts[Kiswahili & History] graduate from Kenyatta University . I am a dedicated and self-motivated achiever who is committed to success. An adept at multitasking in a high pressured environment and my objective being to work as part of a team in a dynamic multi-cultural organization where I will be able to fit in and grow as a reliable and dependable employee of the firm with career growth prospects. 
 

Jiji online marketplace • Apr 2022 – Apr 2023

Sales team lead
Key responsibilities
* Assist Managers in Sales Strategy Development
* Keep Informed of company New Products and Services
* Set Sales Targets and Motivate Sales Team
* Delegate Tasks and Set Deadlines
* focus on improving the job performance and sales of existing staff.
* responsibility for the day to day activities of my team
* reporting on a weekly basis to Line Manager
Telesales agent and Customer service Agent
Jiji online marketplace • Sep 2021 – Apr 2022
Key responsibilities
* Present, promote and sell premium services to existing and prospective customers
* Establish, develop and maintain positive customer relationships with clients
* Achieve agreed upon sales targets and outcomes within stipulated schedule
* Expedite the resolution of customer problems and complaints to maximize satisfaction
* Collaborate sales effort with team members and other departments
* Keep abreast with services being offered, understanding new features and best sales practices
to assist in boosting sales
* Continuously improve sales skills through customer feedback, personal learning initiative 

ALBERTYNE LTD/bet254 • Dec 2019 – Nov 2020
* Provide information and handle complaints regarding the company's products or services
* Selling the company's products
* Identify and escalate issues to supervisors
* Compiling a daily report and submitting to the supervisor
* Provide product and service information to customers 

Education specialist
MOI TEACHERS COLLEGE BARINGO • May 2019 – Aug 2019
Teaching Practice
* Design educational activities that promote physical, social and intellectual growth of
students.
* Enhance learning abilities and good habits in children.
* Communicate with parents about students' progress and development.
* Maintain classroom records, cleanliness and orderliness.
* Ensure a safe learning environment in the classroom.
* Inculcate healthy habits and discipline in students.
* Plan, develop and implement appropriate curriculum.
* Maintain regular communication with parents and staff regarding students' progress.
* Assist and support other teaching staff in implementing daily programs.
* Help students to discover their creativity.
CUSTOMER CARE
ODIBET • Mar 2018 – Nov 2018
* Answering phone calls and emails
* Responding to customer questions and complaints and walking customers through basic
troubleshooting or initial setup processes.
* Selling products and services to clients
* Document and report on customer feedback to improve the customer experience
* Building good relationships with customers through open and interactive communication 


 

E D U C AT I O N
Bachelor of Education Arts
KENYATTA UNIVERSITY • Sep 2016 – Jun 2020
Kenya Certificate of secondary Education
St Mark's High School Cherangany • Sep 2012 – Jun 2015