Salome Wamuchara

. I worked as a customer care dispatcher for 3years, and I went over and beyond my job's conditions. My experience at Safaricom helped me ameliorate my leadership capabilities and allowed me to gain organizational skills. And I strived to ameliorate my skills and learn on the job to deliver pleasurable client gests 

 At my current position as Network Operation Center (NOC) team leader, I effectively manage 18 workers. I'm responsible for overseeing multiple systems handling24/7 maintenance of the Optical Fiber cable (OFC) network countrywide. In my capacity as a Manager, I flatter myself on my capability to make plant connections and motivate team members. I prioritize timely and effective feedback given constructively and bear the same to upper operation. I help my team to achieve their best and to take pride in their work. 

 Client Service professional with over 6 years experience, confident, tenacious with a proven track record  for customer satisfaction  
• Experience working as a liaison between consumers and clients.  
• Professed communicator and listener with a knack for remedying conflict, and keen organizational chops  which allow for effective delivery of outstanding service.  
• Complete at maintaining the loftiest position of integrity; devoted to furnishing dependable and friendly  service without ever compromising the character or capabilities of the association.  
• Excellent team player and leader with an emphasis on exercising the strengths of associates and creating a terrain of forward- allowing ideas driven by business requirements, targets, and innovative results  
• Excellent chops in handling guests to ensure client satisfaction  
• Experience in relationship structure with various types of guests, from individualities to large groups and  associations  
       • Directorial capacities for achieving the company’s marketing pretensions in the most stylish possible way 

• Bachelor of Arts Psychology, Laikipia University, 2011-2015 (second class upper) 

• Kenya Certificate of Secondary Education, Kamahuha Girls’ High School, 2006-2009 (Grade B plain)