Rose Okute

I am a results-driven sales 
professional with over 7 years of 
experience in managing teams, 
field marketing, client acquisition 
and retention, customer service 
with responsibilities including but 
not limited to identifying and 
recruiting sales and marketing 
teams to meet set targets. 
 

Project Manager (ZUKU SALES ( both field and telesales)& WINBACK)
• Recruiting, training and hand holding supervisors
• Recruiting, training of sales Agents
• Preparing both sales and winback plan weekly, monthly and yearly
• Prepares monthly Sales & Winback Report
• Ensures that both the Supervisors and Agents have all the materials 
required for smooth operation.
• Managing teams leads monitoring conversion of all sales opportunity.
• Development of sales agents for improved sales performance
• Manage a book of clients, with emphasis on retaining relationships with 
customers within the portfolio
• Support in achieving sales and customer retention goals: Support will 
include achieving personal sales and referral goals.
• Participating in sales promotion and taking part in weekly sales meetings 
• Collect and communicate market and competitor intelligence for business 
improvement.
• To keep the team continuously trained and motivated
• Meet area penetration targets by actively stimulation through activities
• Developing and documenting knowledge into helpful content 
• Tracking customer service KPIs and metrics: The customer effort score to 
evaluate the ease of service experience within an organization, to find out 
how you can effectively deal with service issues at first customer contact
• Meet monthly sales target both revenue and volume of sales.
• Ensure that discipline is being enforced in the team

2017 - To Date
Kenyatta University Degree in
Special Needs Education. 

2012-2013
Kiriri Women University of 
Science & Technology Diploma in 
Business Administration. 
2006-2010
Dublin Metropolitant UniversityDegree in logistics and Stores 
Management