Rose Nyasimi

Enthusiastic and organized customer service and business Development Manager professional with over 6 years’ 
experience in relationship management working as a liaison between corporates and clients. Adept in delivering 
superb interpersonal and communication skills, coupled with excellent relationship building capabilities and 
excellent negotiating abilities. History of success in de-escalating customer issues, enhancing customer experiences 
and satisfaction, and uniting teams to deliver exceptional service. A creative thinker, problem solver and decision 
maker who effectively balances the needs of clients with the mission of the organization. My goal is to become a 
valuable mutual asset by providing efficient relationship management expertise and develop my skill set further in 
order to enhance the company’s purpose and profitability

 Comprehensive knowledge of customer relationship management and excellent management abilities.
 Ability to create and support client’s retention strategies for existing customer base and for new customers.
 Well-developed problem solving, relationship management, and risk analysis skills.
 Superior customer service skills to give clients’ the best experience possible and always look for ways to improve 
that experience.
 Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and 
achieve organizational objectives.
 Possess excellent communication, interpersonal, management, and customer service skills.
 Can handle criticism, put-downs, arrogance, persistence or patronizing behaviors.
 Excellent telephone etiquette and attention towards personal grooming. 

 Moi University-Communication Public Relations-Ongoing.
 Kenya Institute of Mass Communication, Diploma in Mass Communication –Film Production Option 
-2007-2010
 Certificate in Computer Application Packages (Word, Excel, Access, Publisher, Adobe, Power point, E- Mail and 
Internet 
Kenya Certificate of Secondary Education (K.C.S.E), Kebabe Girls High School 2002 - 2005
 Mean Grade: C+ 
Kenya Certificate of Primary Education (K.C.P.E), Rangenyo Girls Primary School 1993-2000