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Rosalia Lucy

Rosalia Lucy

IT support ,social marketing, customer service rep

Technology / Internet

Nairobi, Nairobi Area

Social

About Rosalia Lucy:

Highly organized, adaptable, and dependable professional with a positive attitude and a track record of managing multiple priorities effectively. Seeking a challenging position where I can utilize my skills and contribute to achieving team goals. Collaborative, pioneering, and efficient in executing tasks.

Experience

Experience

april 2023-present

customer service representative, tayari networks

  • Provide exceptional customer care to clients and technicians, handling calls, messages, and emails across various platforms. 
  • Assist clients and technicians with technical troubleshooting
  • Collaborate with the team to improve customer service processes and ensure the customers satisfaction.

 

JAN 2023 – May 2023

Digital/social media Marketing assistant, Focus Forward Partners

  • Managed the social and digital marketing efforts for the company.
  • Assisted as a customer service agent, ensuring customer satisfaction.
  • Designed and managed websites while monitoring website performance for clients.
  • Collaborated with the team to implement changes and updates.
  • Optimized website content for better visibility through SEO strategies.
  • Created engaging social media content and managed social media accounts.

 

Jan 2021 – April 2021

Assistant, National oil 

  • Communicated with customers to help with their needs and schedule appointments.
  • Assisted with clerical work, including data entry, filing, and document preparation.
  • Supported the team in various office tasks to ensure smooth operations.

Education

EDUCATION

Jan 2023

Fundamental of digital marketing, Google learning

Aug 2023

Bachelor’s in computer science, Kiriri women’s university

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