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Embakasi
Richard Otanga

Richard Otanga

Customer Care Specialist

Customer Service / Support

Embakasi, Nairobi Area

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Services offered

 I'm a dynamic and goal-oriented individual based in Nairobi, Kenya. With a robust background in customer care and production management, I bring a wealth of experience to drive excellence and achieve key performance indicators.

Production management
Customer care specialist
Procurement
Approximate rate: KSh 300 per hour

Experience

Experienced professional with a diverse background in customer care, production management, and procurement. Proven success in handling customer inquiries and improving satisfaction rates, achieving a 20% drop in call escalation rates. Adept at managing production workflows, boosting output by 75% in previous roles. Demonstrated expertise in procurement, negotiating contracts, and streamlining supply chains for a 35% faster turnaround time. Solid educational foundation with a Bachelor of Business and a Diploma in Business Record Management. Results-driven leader with strong communication, organizational, and data management skills.

Education

Possess a strong educational foundation with a Bachelor of Business from The Technical University Of Kenya (2023). Additionally, hold a Diploma in Business Record Management, emphasizing meticulous attention to detail and streamlined document retrieval. This academic background complements practical experience in customer care, production management, and procurement, fostering a comprehensive skill set for effective leadership and results-driven contributions.

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