Reuben Miyoyo

A driven and skilled IT professional in areas of User and Hardware support, organizing training for users, managing the installation of new versions of the systems, assisting in maintenance of ICT infrastructure systems, providing technical guidance and support to end users. Currently seeking an IT role in a fast-paced organization where I will put my acquired skills and knowledge for the good of the organization.

IT Support Officer, Flexi-Personnel ltd, Nairobi 

J U N E 2 0 2 1 — P R E S E N T 

● Maintaining and managing the Server, system backups/ recovery and disaster preparation practices such as power surges 

● General computer maintenance and troubleshooting and user support duties and responsibilities. 

● Patching vulnerabilities using qualys patch management security system and applying security updates to network devices and software. 

● Assisted in the development and enforcement of security policies and procedures to ensure compliance with industry standards and regulations. 

● Assisted in designing and configuring network security infrastructure, including firewalls and antivirus solutions. 

● Creating new office 365 accounts and adding new users and computers into the Azure Active Directory. 

● Installation of Microsoft office suite applications (Word, Excel, PowerPoint, Access, Publisher, Skype, OneNote & Outlook) 

● Managing the PABX IP Phones and making sure the services are up. 

● Performing installation and configuration of Hardware and software 

● Network administration and installation 

● Installation of VPNs to ensure remote access of the system. 

● Troubleshooting and providing support for Microsoft Windows (7, 8, 10, & 11), Linux, Unix and Mac operating systems. 

● Replace faulty asset parts and assets like Laptops, Printers, keyboard, hard disk. 

● Carrying out ICT training for users 

● Windows server (2022,2019, 2016, 2012 & 2008) and Linux server implementation and configuration. 

● Managing Flexi-Personnel website and the organization`s recruitment portal. 

● ICT inventory management 

IT Support Intern, PesaPal ltd, Nairobi 

S E P T E M B E R 2 0 2 0 — M A Y 2021 

● Providing IT related support to the business. 

● Providing advice and guidance to the management on all IT matters 

● Managed the installation of new versions of the systems and carried out troubleshooting ad-hoc user problems in its functioning. 

● Assisted with the maintenance of the office database. 

● Facilitated the administration and maintenance of the server environment. 

● Managed the office multi-user computer network, as well as data and telecommunication facilities. 

IT Intern- Kenya Medical Training College, Meru 

J A N U A R Y 2020 — M A R C H 2020

● Provided IT related support across the departments.

Bachelor of Business Information Technology, 2nd Class Upper Division 

Kenya Methodist University MAY 2017 — NOVEMBER 2020 

KCSE, B+ (Plus), Barding High School JANUARY 2013 — NOVEMBER 2016