Reteti Kepas

I am a quality-focused IT specialist with over 7 years of experience working with end-users and infrastructure support teams to deliver systems and application support. I excel in systems support for software, hardware, and networking. I have gained experience in providing comprehensive technical support to clients and companies. 

I am adept at leveraging analytical thinking skills to prioritize tasks, identify technical issues, and provide timely resolutions. Having worked with teams across the globe, I have honed cross-cultural communication abilities to convey innovative ideas to diverse audiences with varying technical expertise while focusing on customer needs.

Technical and Training Specialist - Cross-functional Team Leadership · Problem Solving · Critical Thinking · Team Leadership · Train Users · Troubleshooting · End User Support · Assessment · Hardware Installation · Configuration Management · Reporting & Analysis · Android OS

Bachelor of Business Information Technology - Strathmore University